CRM Systems Manager

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded seven years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

Job Description

As a CRM Systems Manager, you will be a part of the Business Technology team with a focus on supporting the Afterpay business. You will create enterprise solutions for our Sales Operations partners. As part of this role, you will understand our internal users and will focus on increasing the efficiency of our vertically integrated operations, building scalable platforms, and creating excellent internal tools that help develop & customize operational workflows.

You will: 

  • Inspire creativity and translate executive sales strategies & priorities into a CRM product roadmap that delivers great seller and merchant experiences, increases revenue generation & efficiency, and ensures cohesiveness across functions

  • Be the expert on product, solution, and process domains relating to sales business processes like Lead & Opportunity Management, Deal Enablement & Attribution, and Merchant Onboarding

  • Consult and guide partners to maximize the value of connected applications including Salesforce, CPQ, and other third-party sales enablement tools

  • Act as a strategic technology partner and maintain relationships with product owners, business leadership, and sales engineering teams

  • Develop a strategic plan in support of business priorities;  Lead development of  supporting initiatives that both serve those goals and maintain platform health, including ownership over the product roadmap & reporting on progress 

  • Establish KPI metrics to understand the return on investments and impact on process domains

  • Lead execution & be accountable for business outcomes including Identifying and mitigating risks, dependencies, and impacts across cross-functional business and technology teams

  • Oversee delegation and execution of strategic initiatives by a team of Business Systems Analysts

  • Collaborate with Architecture and Delivery teams to ensure successful  implementation of user-friendly, scalable solutions

  • Lead requirements gathering sessions, document current and future state business processes, and understand business priorities to recommend technology solutions

  • Identify opportunities to improve or automate current state business processes

  • Help improve standardization and adoption of common practices

  • Strong data analysis skills and experience improving data quality

  • Write technical documentation and provide team training

Qualifications

  • 5+ years of product management experience, with at least two years building internal tools

  • 3+ years of enterprise experience using Salesforce to develop business solutions for core GTM Sales Processes (Lead Management, Forecasting, Quote-to-Cash)

  • Led the delivery of company-wide product programs

  • Experience in how to summarize complex internal needs across the company

  • Expertise in developing a multi-year vision and accompanying product roadmap

  • Experience with project management methodologies to manage timelines

  • Experience with agile-scrum methodologies for sprint execution

  • Understanding of core CRM principles including marketing and sales operations

  • Previous roles in a consulting or high growth, tech environment

  • Impeccable customer success mindset

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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