Account Manager

  • Toronto, ON, Canada
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice, and introducing new features. 

We are looking for an account manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision-makers in your book of business. 

You will: 

  • Be responsible for growing and retaining a multi-million dollar GPV customer base

  • Understand customer needs to help achieve their business goals through Square 

  • Cross-sell and upsell products and features by discovering customer leads

  • Effectively and strategically address customer concerns and issues

  • Help grow our managed accounts program

  • Work with our Sales, Support, and Product teams to make sure customers have the best possible experience across all aspects of Square

  • Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

Qualifications

You have:

  • 2 - 3 years experience in Sales, Account Management or related field

  • Experience discovering and closing sales opportunities and building client relationships.

  • Experience successfully managing a pipeline to achieve revenue targets

  • Strong interest in business operations and strategy

  • Excellent organizational, analytical, written, and verbal communication skills

  • Passion and knowledge about how new technologies can help better serve small and medium size businesses

  • Entrepreneurial spirit

  • Experience with Salesforce is a plus

  • A BA/BS or relevant experience

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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