Workplace Experience Manager, Oakland

  • Oakland, CA, United States
  • Full-time

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

As the Oakland Workplace Experience Manager (WPX), your role is to ensure that the office is operating effectively every day, while building an environment that connects Block employees to each other and the community. You will lead an onsite team and collaborate with key partners across the company to help deliver a best in class workplace experience. Our WPX manager is a creative problem solver, poised under pressure, and a fierce advocate for the Oakland community.

You Will:

  • Facilitate day-to-day workplace operations

  • Responsible for building localized programs that connect Blocks with each other and their communities

  • Partner with cross-functional teams (Culinary, Facilities, Events, AV, etc) to ensure those areas of the office and events are running smoothly and efficiently

  • Collaborate with our central services team to ensure we are building a global workplace experience program

  • Create meaningful connections and experiences among employees, potential candidates and guests 

  • Build trusted relationships with local team, site leads, and community partners 

  • Lead the team seating moves, adds, and changes process

  • Responsible for managing the office budget and reconciling it monthly

  • Manage work order queue and ensure team is resolving all workplace tickets in adherence to established SLAs

  • Coordinate and manage vendors on site (janitorial, plants, landscaping, parking, furniture)

  • Create inspiring, engaging, and purposeful experiences that contribute back to our Square seller ecosystem and company purpose of economic empowerment. 

  • Manage a community event space with retail operations

  • Work closely with our Global Social Impact team on community initiatives  

  • Manage multiple public and internal events per week

  • Work with local artists to curate pieces for the in office and public gallery spaces

Qualifications

  • 5+ years of experience as Office Operations Manager, Project manager, Workplace Experience Manager, or Community Manager

  • Experience working in retail, restaurants, and hotels a plus

  • Excellent communication skills; written, verbal, and strong public speaking skills

  • Demonstrated administrative experience supporting a team in a fast-paced environment

  • Ability to work on a team and independently

  • Extremely reliable and with impeccable attention to detail

  • Thrive in an environment with multiple different projects, prioritizing appropriately

  • Strong vendor management experience

  • Event management experience

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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