Executive IT Lead

  • Oakland, CA, United States
  • Full-time

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

As Block’s Executive IT Lead you will support our executive team and provide day-to-day support for any technology issues they encounter. This position will require that the candidate is a technical expert in all aspects of end-user support and understands the criticality of resolving reported issues as quickly as possible. 

This position, while mostly remote, will require some travel to Block offices and offsite locations. 

 

You will:

  • Provide workstation/laptop, AV, and mobile device support to Block’s executive team via direct work with the executive(s) or via their executive assistant(s). 

  • Manage and deploy updates to the executive team’s workstations/laptops as required by Block’s Corporate Security organization.

  • Quickly escalate impactful/disruptive issues to our technical and engineering teams.

  • Develop instructional/training materials to ensure ease-of-use at the executive level for new software and hardware releases.

  • Monitor our executive support intake channels and provide or coordinate technical assistance where needed.

  • Be available for oncall support when needed (overtime is paid)

  • Work up to a 3x weekly shift in our virtual helpdesk, assisting other Block employees with their IT needs. 

Qualifications

 

You have:

  • Provided IT support to C-suite or top-level execs 

  • End-user support experience for MacOS

  • Great problem solving and intuitive troubleshooting skills

  • A strong understanding of connecting computers to networks especially over wifi and VPN

  • Experience in Google Workspace Administration

  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary

  • An ability to work off hours, weekends, and holidays when needed (overtime is paid)

  • 3-5 years work experience in a technical support or corporate helpdesk environment 


 

Even Better:

  • Previous work experience in a startup or rapid growing enterprise environment

  • VOIP administration experience

  • Experience with MDM systems

  • Experience with Atlassian products, especially Jira and Confluence

  • A/V knowledge/experience

  • Ability to expand knowledge via technical training and certification

  • Ability to zoom out and analyze a problem affecting many users, and then find a solution to the systemic cause driving the problem reports  

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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