Industry Relations and Operations Issuing Lead - Europe

  • Dublin, Ireland
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

As the Industry Relations and Operations (IRO), European Issuing Lead, you will be responsible for our Square Card Program across multiple countries. You will be responsible for managing the relationship regionally with our chosen network partners as well as other external 3rd parties for both processing and program management requirements. As well as associated regulatory requirements including reporting.

You will help adapt and evolve our operations and relationships to reflect Square's increasing role in a complex and imbalanced industry. From commercial relationships and agreements, program management, strategic analytics, and operational problem solving, your role will be to support Square's Industry Relations and Operations agenda and help Square grow and adapt against the dynamic landscape of the industry in which we operate. 

You will

  • Have experience working with an issuer , issuing processor or a in network role with an issuing focus in Europe where you have been part of the operations team helping promote operational excellence

  • Be a highly motivated self starter comfortable holding both internal and external partners to account

  • Be comfortable navigating ambiguity and working through complexity

  • Build and manage strategic relationships with payment industry partners, including global payment networks

  • Work with our payment industry partners and suppliers toward scoping and implementing new features and strengthening commercial, strategic, and processing infrastructure

  • Program manage externally, guide analysis and problem solve with card networks, banks, industry partners to maximize benefits to Square and our customers while driving down inefficiencies and cost

  • Creatively identify new sources of information, data and industry intelligence to allow Square to improve its increasingly diversified landscape of industry partners

  • Partner cross-functionally with internal Counsel, Developers, Finance, Hardware, Marketing, Partnerships, Product, Sales teams and external businesses, vendors and industry leaders to better develop Square's go to market delivery and strategy

  • Understand Square's competitive position and implement programs to further payments products, services and strategic objectives

  • Be a thought leader interested in changing the payments landscape in Europe and globally

Qualifications

  • 8+ years of experience, understanding of the payment industry and its current evolution throughout Europe. Prior experience at an issuing bank or issuing processor particularly commercial issuing strongly preferred

  • A demonstrated record of success and strong acumen in commercial negotiations with the ability to communicate across multiple levels of stakeholders internally and externally

  • An ability to lead cross-functional projects and interact at all levels with diverse roles including engineers, business partners and executive leadership

  • Clear written and verbal communication and presentation skills, with the ability to make strong arguments supporting Square's position with internal and external executive stakeholders

  • Understanding of a neo bank’s issuing business model, issuing payments network rules and cost structures preferred

  • Deep analytical skills that enable analysis of nascent industry movements

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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