Sr. Taxonomist, Product Health

  • Remote, MD, United States
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at

Job Description

As a Health Taxonomist, you’ll engage with our many Health teams, including Customer Support, Risk, Trust and Controls, & Access, and Identity. You will help create detailed taxonomies to improve our capabilities in machine learning, enhance the front end user experiences, and streamline functions in our operational workforce. Ideal candidates will be experienced in taxonomy and capable of applying their expertise to multiple domains in a fast moving business ecosystem.

Essential Functions & Responsibilities

  • Develop, manage, and maintain taxonomies for Cash Health related services and products, including chatbot inquiries, customer support articles and search, risk management, advocate skill types, and customer access and identity. 

  • Work closely with machine learning teams to develop labeled data for them to use in their models. 

  • Collaborate with Product Data Science, investigate product cohorts to create or expand on data taxonomy labels to meet specific business needs. 

  • Work with internal and external partners to ensure that data meets our taxonomic standards.

  • Develop data annotation tasks for data labeling platforms.

  • Diagnose problems, recognize known and emerging patterns and develop compelling, data-driven recommendations

  • Collaborate on and escalate complex cases and new trends within the team, backed by industry knowledge of common financial services and customer service


  • B.S. in Library Science, Information Systems, Computer Science, or related data or taxonomy discipline, or equivalent experience. 

  • 4+ years of experience working in taxonomy / ontology roles. 

  • Experience building taxonomies for engineering, machine learning, product, and/or operational teams.

  • Ability to communicate taxonomic requirements and needs to operational, machine learning, product, and engineering teams.

  • Experience with a variety of topics, domains, and types of taxonomies.

  • Experience with SQL, and the ability to self serve data pulls from existing databases

  • The ability to answer business questions and work independently to drive projects and tasks to conclusion

  • Excellent analytical and problem-solving skills

  • Show strong ability to conceptualize, develop, and implement processes

  • Demonstrated flexibility to adapt and able to manage multiple assignments while working independently


Preferred Qualifications

  • Demonstrated depth of knowledge in the realm of financial services, across banking, P2P, ACH, Remote Deposit Capture, cryptocurrency, lending, investing, etc.

  • Experience with scripting languages (e.g., Python)

  • Experience with designing and creating data visualizations (e.g. Tableau, Looker)

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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