Sales Strategy & Operations Manager

  • San Francisco, CA, United States
  • Full-time

Company Description

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded seven years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

Job Description

If sales is the engine that drives our business’s growth, the Sales Strategy & Operations team is the grease in the gears. We operate at the intersection of Afterpay’s Enterprise Sales org and our partners on product, marketing, analytics, research, risk, and customer service, leveraging our strong cross-functional capabilities to ensure that the business continues to prioritize activities that grow our merchant network. We are strategists and diagnosticians in equal measure, identifying unlocks to sign new merchant deals and break into new industries while resolving points of friction in the existing seller and merchant experiences along the way. 

We are looking for a Sales Strategy & Operations Manager to own the planning, execution, and measurement of new sales-led initiatives for Afterpay’s rapidly growing North American Enterprise team. This person will take on an array of special projects that will require them to build internal and external relationships, decisioning frameworks, business processes, documentation, and more so an entrepreneurial approach is critical to this role.

You will:

  • Validate New Products and Programs—Drive the sizing, testing, and analysis of net new sales-led initiatives (examples include evolutions to our existing suite of payments products, new service models, and new internal tooling). Develop recommendations to scale successful efforts and oversee their operationalization across the US and Canadian markets with consideration for nuances between verticals, regions, etc.

  • Establish New Disciplines—Introduce improvements to the current seller experience in the form of new resources, training, and forums for collaboration.

  • Identify Opportunities for Improvement—As the business has scaled rapidly, we’ve outgrown some of our historical ways of working. In this role you will diagnose pain points and work across teams to introduce improvements.

  • Make Data-led Decisions—Manage the collection and synthesis of insights (qualitative and quantitative) to inform the Strategic Initiatives team’s areas of focus and support KPI reporting for team projects

  • Be the Team’s Advocate—Offer general Enterprise team advocacy, ensuring the team and our merchants’ needs are represented at all relevant cross-functional decision points and in all prioritization exercises

Qualifications

  • 6+ years professional work experience, preferably within a fast-paced, high-growth environment in an operations, strategy, or research role
  • Detail-oriented, with strong project/process management experience and skills
  • Strong cross functional capabilities and communication skills
  • The ability to influence at all levels of an organization and drive for preferred outcomes
  • Highly analytical, adept at finding meaning and summarizing key insights from ambiguous data sets
  • Curious, self-motivated, bias-for-action (“no task is too small” mentality)
  • Self-starter who leans in and can multitask in fast-paced and often ambiguous environments
  • Passion for and ideally depth of experience in commerce or sales-led organizations

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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