Hardware Business Operations Manager - Asia

  • Taipei, TPE, Taiwan
  • Employees can work remotely
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

We are looking for a Business Operations Manager to join our Hardware Operations team. The individual is experienced in managing commercial relationships with contract manufacturers (ODM/OEM) for hardware products. You will be responsible for establishing long term contract manufacturing strategy by investigating current risk with supply chain partners, investigating potential global contract manufacturers, and creating best practices for negotiating manufacturing value-add. You will support sourcing strategies and have a proven track record in cost negotiation and supply chain management. Understanding manufacturing processes and having a keen interest in developing risk management strategies and managing business relationships is necessary. 


You will:

  • Think long term about the changing world and supply chain landscape to develop and execute global contract manufacturing strategies for all hardware products
  • Establish a partnership selection criteria and execute the process of evaluating and on-boarding new manufacturing partners
  • Establish best practices for managing contract manufacturing partner MVA and BOM cost under Block’s preferred engagement model
  • Negotiate and execute master contracts and Statements of Work with vendors
  • Collaborate with internal Accounting and Finance & Strategy teams to own the end-to-end cost management solution for Hardware
  • Lead and conduct Quarterly Business Review with key partners to evaluate on-going performance across engineering development, operational excellence, and cost competitiveness
  • Work cross functionally with Product Design, Product Team, Hardware Engineering, and Hardware Operations to achieve outstanding supplier selection and qualification
  • Travel internationally ~20% mostly within Asia

Qualifications

  • 8+ years of industry experience
  • A demonstrated ability to articulate complex manufacturing and supply chain concepts to business and engineering stakeholders
  • Deep understanding of hardware manufacturing processes and a thorough approach in developing risk management strategies in a dynamic global supply chain
  • Experience with investigating potential global contract manufacturers and awarding business through vendor surveys, audits, RFi/RFQ, and negotiating MSA contracts  
  • Experience with building MVA cost analysis tools 
  • Experience working in CM and JDM development models
  • Budget management experience
  • Contract negotiation experience
  • Acute attention to detail and are results-oriented
  • Excellent communication skills and ability to work in multinational environments

 
Products we work on:

  • Square Card Reader
  • Square Stand
  • Square NFC Reader
  • Square Register
  • Square Terminal
  • ...Many more to come

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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