Payments Program Manager

  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Square Payments team enables Square to move money. From developing infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective, available, scalable, secure, and forward-looking. We're looking for a Payments Program Manager to join the Square Japan team. You will join a team that supports one of Square's most important assets in delivering meaningful and unique value to our Sellers - our strategic operations and industry relationships with payment networks, bank acquirers and card issuers.
Reporting to the Payment Operations Manager in Tokyo, you will help launch new functionality in Japan, adapting our money movement systems to changing industry requirements, and monitoring our systems for accuracy and efficiency. You will become an expert in the specifications and functionality of Japanese payments networks and work with the Japan Industry Relations Manager, and global Product and Engineering teams to ensure payments best practice is converted into code for Square's money movement systems. This role can be based remotely in Japan or in our Tokyo office through a hybrid of in-office and remote working.

You will:

  • Lead the implementation of payment projects as part of Square's Industry Relations and Operations team

  • Attend meetings and negotiate with external Japan payments partners, improve Square's system operations,  and convert requirements from vendors and partners into operational plans

  • Use your knowledge of Square’s payment products to turn industry changes and requirements into projects that maximize functionality and compliance and minimize costs

  • Work with the global and Japan Payments team to translate product functionality into the best set of payment capabilities

  • Work with our payment industry partners and suppliers on scoping and implementation for new features and systems

  • Design analysis and monitoring tools to ensure the messages Square sends on to   payment networks are maximizing success and minimizing costs

  • Creatively identify new sources of data and intelligence that can allow Square to route payments optimally

  • Work with Partnerships, Product, Sales and Account Management, Marketing, and Finance teams to develop Square’s global payments strategy

  • Manage daily payment operations by promoting standardization and efficiency of processes and supporting contractors


You have:

  • 4+ years of demonstrated experience working in/with Japan card processing and/or payments 

  • Experience and knowledge of Acquiring (such as Visa/Mastercard)

  • The ability to work with Japan-based customers in Japanese (writing and video meetings), and global Square colleagues in English (reading, writing and video meetings)

  • Desire to manage the movement of billions of dollars in a small team

  • Prior experience and the ability to work with industry partners such as acquirers, global card networks, local networks, industry regulators, payment facilitators, or debit networks

  • Experience working with and establishing streamlined processes around business operations and reporting

  • Dexterity and appetite to interrogating new payment network rules, contract changes, and working with account managers at bank and network partners

  • Interest in changing the payments landscape in Japan and globally

  • Experience working on multiple projects simultaneously in an agile environment

  • Ability to think hypothetically with speed in an ambiguous environment


  • Experience working with global card brands (such as Visa, Mastercard, American Express, JCB, China UnionPay) 

  • Detailed knowledge of e-money, QR codes, bank transfer, local networks, other Japan-specific payment methods, and mobile payment methods 

  • Relevant experience with payment hardware and device certification

  • The ability to examine code, perform SQL analysis, and review payment network rules updates to extract key information

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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