Product Manager, Fulfillment

  • Full-time
  • Alternate Location: Seattle, United States

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Square Inventory, Fulfillment and Merchandising (IFM) team, formed by the acquisition of Stitch Labs in July 2020, is on a mission to help sellers successfully expand their business into omni-channel sales. We are building the tools to help our sellers to sell across stores, marketplaces, e-commerce sites, and anywhere else they need to grow their business. As part of omni-channel selling, we are also building the tools needed to fulfill these new orders in any way their buyers want from guaranteed two day shipping to curbside pickup to on-demand delivery. We are building an omni-channel hub where sellers can manage all of their products and inventory in one place and sell them across multiple channels with multiple fulfillment methods. In this role, you will be leading how sellers can manage all of their products and services in one place, and merchandise and sell them across multiple channels.

As a Product Manager on the IFM team, you will impact millions of small businesses that are expanding their sales online and help them transition to successful omni-channel businesses. You will need to be both customer and data-driven, digging into understanding our sellers, their needs, and their behavior. You will lead a team to move quickly and create remarkable solutions to sellers. If you're looking to change the way small businesses operate and drive impact at a high-growth company, you will find this role compelling and rewarding.

You will report to the product lead for IFM as you partner with engineering, design, analytics, and other teams across Square to release remarkable seller experiences.


You Will:

  • Define product strategy and optimize our customers' experience using a variety of inputs, and clearly articulate rationale and data behind decisions

  • Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions

  • Identify opportunities for Square and our customers, propose and evaluate initiatives that will be most impactful, promote them across the organization, and execute these initiatives from ideation through release.

  • Expertly and openly collaborate with and influence cross-functional partners and stakeholders throughout Square

  • In collaboration with engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch

  • Serve as the point person for your product area to leadership and across the organization

  • Influence key stakeholders throughout Square to align intent, resources, and prioritization


You Have: 

  • 8+ years of product management experience

  • Vision: You've formed, gained buy-in, and driven key strategies shaping the direction of your team.

  • Results: You're excellent tactically, with a proven track record of shipping simple, elegant products at scale.

  • Analytical skills: Comfortable working with data and models to understand current performance, model out growth opportunities, and apply data to your decisions.

  • Customer empathy: Experience shaping product direction and execution based on customer needs.

  • A collaborative approach: Experience driving alignment with cross-functional partners in a complex organization.

  • Ability to both operate at a strategic level and dive deep into the complexity communicating your strategy to partners, product managers, engineers, and designers.

  • Natural curiosity and obsession with the details

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500
Zone B: USD $158,900 - USD $194,300
Zone C: USD $150,600 - USD $184,000
Zone D: USD $142,200 - USD $173,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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