Hardware Operations Program Manager

  • Shenzhen, 44, China
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Operations Program Manager is responsible for the operational management and supports all Hardware projects within Square. You will manage and lead cross functional teams by driving schedules and communicating risks and priorities from development to mass production. You will also ensure the success of development builds and mass production through factory ownership and by utilizing strong operational management experience to manage selected CMs and achieve objectives for the company. You will drive day to day activities with Contract Manufacturers and Square teams from NPI through sustaining stages, with the top level project goals in sight at all times.

The Operations Program Manager is expected to understand the details of cross-functional issues and risks, while also maintaining an operations mindset to ensure a healthy supply. This will enable you to set the proper priorities and put risk mitigation plans in place. You will lead and manage the effort to take a program from development stages through the end of life cycle.


 You will:

  • Work cross-functionally with the internal teams and Square's manufacturing partners to ensure new products are successfully developed through NPI to Mass Production

  • Work alongside the cross-functional team during development to prepare EVT, DVT, PVT and Ramp, this includes factory support & build-readiness preparation. Lead operational readiness of new product

  • Work cross-functionally with engineering, planning, & product marketing to ensure that final product supply can meet demand

  • Work closely with the engineering, quality, and product teams to identify risks and opportunities in manufacturing / production

  • Manage overall capacity plan, including coordination of equipment, fixture & materials for ramp

  • Work closely with MPM and GSM to identify material supply risks and/or opportunities to manage support build plan

  • Lead Post Ramp Qualification to ensure post ramp changes are made and implemented based on the need of program quality improvement, material shortages, etc.

  • Build strong relationships with CM’s to ensure high quality and a predictable supply

  • Be able to plan and track operational budget and spending

You Have:

  • 5+ years of industry experience 

  • 5+ years of project management experience

  • Strong interpersonality and project leadership

  • Excellent communication skills in both Mandarin and English

  • Ability to travel to Contract Manufacturing partners when necessary

  • Experience with supply chain management / manufacturing background is preferred

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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