Account Manager

  • San Francisco, CA, United States
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

We are assembling a team to ensure we’re meeting client needs at the highest level possible, bringing new product and marketing ideas to life by way of perpetual feedback between partners and our product, marketing, and tech teams. Ultimately, we’re looking to tell the story of Block’s value proposition by way of building meaningful relationships, bridged by data and results. 

The Account Coordinator is a post-sales role where you will support our Account Managers to grow their book of business within a specific vertical. This role will entail both direct Account Management for our smaller mid-market accounts, as well as offer critical operations support to the team to enable data-driven solutions for our merchants (primarily marketing & product opportunities) These activities are absolutely fundamental to Block’s success, delivering revenue that will have a massive impact on our business, and innovate at the cutting edge of payments. 

You will:

Merchant facing:

  • Grow your book of business over time by identifying key areas for growth and proactively engaging in discussions on business performance, existing product and marketing ideas, implementation of best practices, and strategic initiatives

  • Use data to build Block’s business case and address partner inquiries or concerns.

  • Serve as the voice of the merchant, aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner

Operations:

  • Support senior Account Managers as they manage our enterprise partnerships by helping to prepare for important merchant meetings & offering key data insights

  • Lead key operating and process-driven workstreams to help the vertical work more effectively in service of our merchants 

  • Create meaningful and collaborative relationships with cross functional teams at Block, most notably in business development, marketing, product and analytics

Qualifications

You have:

  • 2+ years of experience in operations and/or partnership management

  • An enterprising and curious spirit; you like understanding how things work and how you can improve them

  • Strong communication abilities, both written and verbal; you’re energized by presenting to groups both internal and external

  • Experience with programs such as Google Sheets & Slides, analytics programs (e.g., Tableau or Mode) and CRMs (e.g., Salesforce)

  • Adept organizational skills; you can track and prioritize many workstreams at once 

  • A scrappy and humble mindset. You roll up your sleeves to get the job done

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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