Senior Product Designer, Merchant Risk Experience

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Risk team works to protect the people that trust Square, by minimizing the financial risks that come with running a business. We keep our sellers safe while $25B+ flows through Square annually, and along the way help each other make calculated risk/reward trade offs to grow sellers, and make complicated and sometimes painful processes understandable to all. 

We are looking for a Product Designer to join Risk in delivering critical knowledge and experiences to our sellers that help them make sense of these complex situations in money movement—getting sellers their money faster and protecting them along the way. You will work alongside other product designers, content designers, product managers, researchers, engineering, and legal to increase usability and ease of use across Risk experiences.

Qualifications

You will:

  • Design from a customer-first perspective, advocating for the customer and approaching problems with an experience mindset.

  • Find opportunities to improve systems and processes to create more value in our business and our customer experience.

  • Facilitate workshops, conduct research, and work cross-functionally to create a collective understanding of our tools, systems and services.

  • Build strong relationships with cross-functional team members.

  • Create elegant and clear journey maps, service blueprints, and documentation of systems.

  • Create professional, well-thought-out designs using established design systems.

  • Apply metrics, data, design research, user testing, customer support insights, and more to inform experience decisions.

  • Manage and prioritize your workload of multiple projects with different collaborators with moderate guidance from design leadership.

  • Always think about how your work fits into the full ecosystem during all phases of the design process.

 

You have:

  • At least 5 years of relevant professional experience.

  • A portfolio of shipped work on which you were the primary designer, completed with moderate guidance from design leadership.


Even better:

Experience in service design (Systems Design, UX/UI Design, Organizational Design).

Additional Information

At Square, our purpose is to empower–within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, expertise, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage

  • Retirement Plans

  • Employee Stock Purchase Program

  • Wellness perks

  • Paid parental leave

  • Paid time off

  • Learning and Development resources

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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