Retail Studio Operations Specialist

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Afterpay Retail Studio Team delivers visual merchandising and training programmes to our Afterpay in-store merchants and shopfronts to operationalize Afterpay on the shop-floor. The team works closely with our sales and marketing teams to achieve our in-store adoption target.

Working with our Senior In-Store Operations Manager, ANZ & the In-Store Retail Studio Team to deliver the in-store strategic pillars, we have a fantastic opportunity for you to support the Retail Studio team as we grow and scale our in-store programme. You will report to the Senior In-Store Operations Manager based in Sydney, and this role can be based in our Sydney office through a hybrid of in-office and remote working. 

 You will:

  • Own the end-to-end Vendor & Purchase Order Management for the Retail studio (Opex Management)

  • Lead the Surprise & Delight Merchant Program by monitoring consumable usage to ensure adequate supply across ANZ 

  • Lead our Retail Studio's internal communication

  • Ownership of the Visual Merchandising and Training email inbox

  • Administrative support across our Visual Merchandising / Onboarding programme & our merchant facing toolkit

  • Provide support and manage the calendar of in-field activity across key trade moments: Afterpay Day, Holiday & Visual Merchandising refreshes

  • Implement initiatives that support efficiency & operational excellence across the Retail studio team


You have:

  • 2+ years of experience with Opex, calendar, and email management

  • Experience and knowledge of the retail industry in ANZ

  • Availability to travel and visit our merchant's stores, as needed

  • Strong communication skills (both spoken and written) and ability to create presentations for internal and external audiences

  • Strong interpersonal skills with the ability to influence internal and external stakeholders

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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