Hardware Product Quality Manager (PQM)

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Square Hardware team is looking for a full time employee to join the Factory Quality Team. This individual will be responsible for managing factory, process, and product quality requirements and metrics for hardware programs starting from development to mass production. You will be a part of a team distributed across San Francisco, Oakland, and Shenzhen, China. 


We are looking for a dedicated Quality Engineer to work with our internal team and external partners to drive robust quality processes throughout the supply chain. You will be responsible for setting up and auditing quality control plans at the factory as well as monitoring production yield/reliability tests on an ongoing basis. You will also work with the cross functional team to understand field performance, conduct root cause analysis, and drive improvement activities in the factories. You will drive quality/manufacturing engineering projects that require technical problem solving and data analysis. This role also works very closely with design engineers throughout the development cycle.

You will:

  • Support factory process quality and compliance requirements by hardware program through NPI and Sustaining phases

  • Support field product quality investigations, risk assessment, and data analysis

  • Conduct data analyses (yield, IQC, ORT, IPQC, etc..) on production and quality metrics

  • Conduct product audits (i.e. CET) to ensure adherence to product specifications

  • Review and summarize data reports for cross-functional distribution

  • Drive root-cause analysis and process studies in the case of quality excursions 

  • Help to administer product quality plan amongst cross-functional team and contract manufacturers


Must Have: 

  • Bachelor’s degree and minimum 5 years of experience in manufacturing and/or quality management 

  • Great attention to detail with strong written/verbal communication skills

  • Understand factory process and good manufacturing practices

  • Familiarity with process validation requirements

  • Solid communication skills and team player attitude to establish good working relationships within Engineering and Operations

  • Basic statistical analysis skills

Nice to Have: 

  • PLM system familiarity: Arena, Agile, etc.

  • JMP preferred, but not a requirement

  • Familiarity with Process FMEA and risk assessment

  • Engineering(Manufacturing/Test/Design) working experience

  • Willingness to be flexible within the Hardware Operations team; support functions outside of Quality if need be. 

  • Direct factory experience and interest in improving processes for contract manufacturers

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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