Head of Global Credit Policy and Portfolio Management

  • San Francisco, CA, United States
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Head of Global Credit Policy and Portfolio Management role is a senior leadership role reporting to the GM of the Square Banking business and will be the person responsible for the oversight and execution of the global small business credit program and related priorities globally.

You will:

  • Work with the leadership team to set overall direction, risk appetite, quality, soundness, and profitability of the global credit portfolio

  • Enhance the Credit Policy and program and establish a framework to ensure credit activities comply with internal policies and regulatory requirements

  • Partner with the Data Science team and providing data analysis to facilitate management's ability to monitor performance and for use in decision-making, and for supporting investor due diligence

  • Prepare monthly and quarterly credit activity and portfolio health reports along with relevant metrics such as Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) for the Square Banking leadership team, Board of Directors, internal and external auditors and regulators

  • Implement training programs in partnership with the operations team on credit underwriting, administration and the approval process

  • Manage internal and external relationships, including internal and external audit, external credit agencies, regulators to ensure accurate information.

  • Lead the credit related remediation efforts from internal and external audits.

  • Daily monitoring against policy may include monitoring delinquencies, loan performing, heuristics and underwriting guidelines, any deficiencies related to underwriting and working with engineering, data science, accounting and internal audit on impact analysis and remediation.


You have: 

  • Bachelor's degree in technical or business related fields such as Mathematics, Financial Engineering, Computer Science, Statistics, Data Science, Economics, Finance, Operations Research, Business Administration at minimum

  • 10+ years of progressively responsible credit risk related experience within financial institutions or as a Regulatory examiner

  • Experience with quantitative / statistical analysis, advanced machine learning modeling methodologies and reporting tools such as SQL, Excel, Python etc.

  • Prior senior management / executive experience including experience presenting to Board of Directors and external regulators

  • Excitement and capability to work in a versatile and nimble environment and learn new tools and technologies on the job

  • The ability break down complex topics and results and communicate to all kinds of audiences

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $269,600 - USD $329,500
Zone B: USD $269,600 - USD $329,500
Zone C: USD $269,600 - USD $329,500
Zone D: USD $269,600 - USD $329,500

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Privacy Policy