Technical Program Manager

  • San Francisco, CA, United States
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at

Job Description

The Afterpay Risk and Data Science team here at Cash App is delivering data science solutions that enable data driven insights for customers and commercial outcomes. We are building our tech teams in Melbourne, San Francisco and Shanghai. We’re team players, committed to fast-paced quality work, and we’re looking for people who are keen to be part of something new as it rapidly grows to sky-high limits.

We are looking for an experienced Technical Program Manager to drive planning, build processes and enable our teams to build and deliver great products on time and at scale for the Risk & Data Data Science department. You will work with cross-functional teams and be responsible for managing deliverables, identifying and mitigating risks, ensuring communication, and influencing decisions. You are an ambassador across Block, setting standards for decision making, collaboration, ownership mindset, and efficiency. 

You will also need to be flexible with working hours since your Engineering partners will be all in different time zones across AU, US, CN, EU regions.

You Will

  • Continuously drive product optimization and innovation for Credit Risk, Fraud, Data Science Machine Learning/Feature Platforms by working with technical and non-technical stakeholders closely.
  • Streamline processes, simplify execution, release on time, bring tooling and efficiencies and help teams execute
  • Lead technical delivery of key change initiatives in the Risk & Data Science Domain
  • Collaborate with Engineering teams to provide input into the roadmap through feedback from Stakeholders and Product Managers
  • Execute project management activities across multiple project teams and multiple regions simultaneously
  • Lead the prioritization and trade-offs in order to balance developer experience, customer experience, and time to market
  • Help to establish, implement and shape business processes, policies, standards, and metrics and define indicators for success to uplift Engineering Excellence across Engineering and Product organizations
  • Ensure all programs have project plans and timelines, project teams have clear goals, objectives, and deliverables consistent with company goals
  • Facilitate regular program cadences, status update and review meetings to ensure the key stakeholders, product managers, and cross-functional teams are involved and work closely; capture all the decisions and action items and follow up with owners on commitments, track and report every program phase status 


  • Technical Program Management or equivalent management experience in a mid- to large-sized company running complex programs with multiple stakeholders for at least 5 years
  • Experience in related technology roles, partnering with software engineering and product teams
  • Experience with project management tools (e.g. JIRA, Confluence, GoogleSuites, Slack). Deep understanding of Agile and waterfall development processes
  • Experience delivering complex projects that involve cross functional contributors on-time and within expected results.
  • Experience building sustainable, repeatable processes to improve efficiency and effectiveness.
  • General appreciation for software architecture and software development concepts
  • Strong ownership attitude, focused on proactively removing program obstacles, and willingness to drive every project through to completion
  • Strong written and verbal communication skills and the ability to build effective working relationships with stakeholders and teams across the Engineering and Product organizations
  • Ability to drive clarity from ambiguity and break down complex projects into manageable, interdependent deliverables.
  • Demonstrated experience managing trade-offs given specific constraints.

Bonus Points

  • Project Management skills certified. (e.g., PMP, CSM) 
  • Experience in Risk, Fraud or other Risk related problem spaces.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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