Relationship Executive, SMB

  • Full-time

Company Description

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including eBay, The Iconic, Myer, Foot Locker, Adore Beauty, Mac Cosmetics, Kathmandu and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

Job Description

As one of Afterpay's SMB Relationship Executives, you will help drive Afterpay’s continual growth by developing and executing scaled engagement programs for the unmanaged merchants in our SMB portfolio. We’re looking for an outbound calling, sales-focused, engaging Relationship Executive to engage our diverse unmanaged merchant base, driving retention and growth through outbound data driven campaigns.  

Lastly, and most importantly, we want you to be passionate about Afterpay and what we stand for, for both our merchants and customers. 

We are much more than our job descriptions, but here’s where you will begin… 

  • Facilitate strong relationships through campaign outreach across a mixed portfolio of top-level SMB merchants to drive ongoing sustainable growth, engagement and merchant advocacy 

  • Develop and execute proactive save and re-engagement programs across the broader ANZ SMB base, supported by trigger base modelling to reduce churn and retain an active merchant base through outbound calling 

  • Drive enhanced merchant engagement and GMV growth potential through actively encouraging and supporting merchants to participate in key Afterpay marketing initiatives (Afterpay Day), core SMB campaign activity (e.g. Support Small) and any bespoke activity with a direct GMV target 

  • Ensure technical support queries are promptly resolved either directly or by facilitating via our Merchant Services support team 

  • Ensure unmanaged account rate reviews are promptly actioned in line with the SMB pricing guidelines 

  • Identify and help scale best practices across a variety of areas for small businesses including marketing activities and visual merchandising 

  • Leverage a data-driven approach to identify merchant expansion opportunities across the SMB portfolio, including omnichannel expansion, cross border trade and instore expansion, and assess the relevancy of any other new Afterpay product initiatives as they launch


Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay. 

  • You have a strong sales focus and are comfortable and efficient in a high velocity outbound calling environment 

  • You’re Customer-first and you will articulate our SMB partner needs, solve problems and identify opportunities for development and expansion 

  • You understand how businesses work and you’re focused on building mutually beneficial relationships with our SMB partners and can clearly articulate Afterpay's merchant value proposition 

  • You’re a team player and someone who develops strong internal and external relationships based on integrity and trust 

  • You take responsibility for your own personal development and growth and have a passion for learning 

  • You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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