Communications & Employee Experience Program Manager, Strategy & Operations

  • Los Angeles, CA, United States
  • Employees can work remotely
  • Full-time
  • Alternate Location: US - CA - SoCal Remote

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

The CEE PM is responsible for articulating the organization's communications roadmap and will partner with a diverse range of stakeholders to develop change management and communications plans in support of the employee experience. In addition, this role develops and implements programs to foster a collaborative and productive team environment via communications, recognition programs, events, and employee resources. Guided by a human-centered approach to change, and the principles of diversity, equity, and inclusion, the CEE PM creates communications and digital assets to keep employees informed, engaged, and proud to be a part of the Block community. 

You will:

  • Build and drive an effective organizational change strategy via detailed communication plans and content to ensure the ongoing success of our operating model

  • Develop collateral materials (e.g., decks, comms, web/slack posts, talking points, images, graphics) for use in specific communications initiatives and team events as well as proactive and reactive communications, strategies, and tactics to support our programs

  • Identify needs and develop content to support, guide, and advise internal stakeholders and partners on communications strategy and tactics

  • Develop storytelling opportunities by using data and insights

  • Champion development, improvement, and utilization of the organization and team website

  • Design and implement best-in-class employee recognition methods within the organization

  • Be able to effectively communicate to leadership the importance of listening to employees and making continuous improvements to the employee experience based on feedback

  • Be responsible for the planning, management, and execution of both in-person and virtual events.

  • Develop expertise in stakeholder groups and individuals and leverage that understanding in execution of tasks

  • Establish rhythm of business (e.g., cadence, intent, and content to keep stakeholders informed and up to date) across communications channels, web, and events

  • Leverage insights to inform data-driven proactive approaches and set metrics and key performance indicators (KPIs) to evaluate project effectiveness at outset. Evaluate and adjust as needed based on feedback from surveys and informal methods

  • Ensure alignment to corporate employee communications focus areas around building confidence in mission and strategy, accelerating culture change, and celebrating employees

  • Partner with Communications, M&A, HR, Payroll, Accounting, F&S, Tax, Treasury, and Technology teams

Qualifications

You have:

  • Bachelor’s or Master’s Degree in Business, Marketing, Communications, Finance, or related field AND 5+ years Communications, Marketing Operations, Finance Operations, Program Management, and/or Project Management, with increasing levels of responsibility

  • Strong, confident presence and ability to communicate effectively with leadership. Must have well-developed facilitation and presentation skills to all levels of an organization

  • Self-starter who excels in ambiguous situations and enjoys crafting strategy & processes

  • Strong analytical abilities in order to accurately assess program needs and translate those into actionable recommendations

  • Outstanding writing skills with strength in grammar, punctuation, spelling, vocabulary, proofreading and copyediting with the ability to understand target audiences and translate sophisticated concepts into clear and concise messages

  • In-depth technical experience creating resources with collaboration, communication, web, and visualization tools

  • Comfortable learning and working with digital tools to drive engagement and simplify operations. 

  • Highly creative/out-of-the-box problem solver with the ability to implement and deliver results quickly

  • Thrives in fast-paced environments, is flexible, collaborative and deadline driven.

  • Previous roles in a high growth, high-tech environment

  • Competence with leading cross-functional projects and teams

  • Motivated, upbeat, and enthusiastic: an ambitious thinker, driven, take initiative yet work well with others

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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