Learning Consultant Team Lead

  • San Fransisco, CA, United States
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

The Learning Consultant team scopes and project manages internal learning and development solutions across the business. As a Learning Consultant Lead, you will lead a team of learning consultants as they meet with high-level stakeholders throughout the Cash Customer Operations organization. You and your team will take a data-driven approach to identifying our internal clients biggest pain points around knowledge gaps. You will also partner directly with instructional design, learning facilitation, coaching, workforce management, and Knowledge and Readiness to address those learning gaps. This role reports to the Learning Operations Lead, and sits within Cash Customer Operations


What You’ll Do

  • Manage your team’s workload and priorities, empowering them to effectively quantify and uncover solutions to internal knowledge gaps.

  • Use data to understand business knowledge and proficiency gaps and to measure the impact of your team’s work. 

  • Mentor and develop the individuals on your team, including their skills and performance in-role as well as their career progression.

  • Take point on setting and achieving team and individual goals in alignment with LPO objectives. 

  • Invest in partnership with leaders in Customer Operations, Risk Operations, Specialty Operations, Programs and other teams across the business to address the root causes of advocate knowledge gaps. 

  • Be an expert resource on the process of shipping large scale, international learning solutions, leveraging project management skills, and stakeholder management, to maintain high quality and provide support for your team with the most complex projects. 

  • Collaborate with the Learning Operations Lead and your peers to scale and sustain the L & D organization to meet the needs of Cash App and Cash Customer Operations.  


  • 2+ years experience in a leadership role as part of a support operations team, preferably including partnership with customer operations teams. 

  • 4+ years professional experience and demonstrable expertise with all of the following:

    • Learning Management Systems (reporting/ content formats)

    • Project management software (such as Jira/ Asana)

    • Communication tools in a distributed environment (we use Slack, Google Docs)

    • Instructional Design tools (such as Articulate Rise/ Storyline / Synthesia)

    • Analytics & Reporting Tools (such as Tableau/ Looker)

  • Strong understanding of consulting practices in a corporate learning and development environment, ideally combining vendor and in-house experience.

  • Strong cross-functional communication and prioritization skills. 

  • Proven ability to hire and develop talent.

  • Experience in project management and consulting preferred. 

Preferred Qualifications

  • Master’s Degree in Education, Instructional Design, Learning and Development, Instructional Technology, Learning Measurement & Analytics or related field.

  • Experience reviewing a wide variety of learning solutions across industries for quality and effectiveness.

  • Experience applying experiential learning theory to learning solutions design.

Describe the requirements and skills needed for the job

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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