Instructional Designer

  • New York, NY, United States
  • Employees can work remotely
  • Full-time

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

Job Description

Do you have a passion for ensuring that people have the right skills to excel in their job and reach their career potential? Block's Learning Team looking for an enthusiastic, curatorial, and creative Instructional Designer with a background in producing virtual learning experiences. You will develop both asynchronous learning experiences, eLearning, and virtual instructor-led experiences for learners across the globe. You will work with content creators and LMS specialists to develop best-of-class learning curricula. You will report to the Learning & Development Lead.

You Will:

Learning design

  • Design, implement, and iterate on training courses and programs for a variety of audiences through technical expertise in learning management solutions, course design, and e-learning tools.
  • Ensure adult learning principles and a systematic instructional design process is applied to create learning content that best fits the needs of the learner (includes online, virtual instructor-led training, and blended learning content).
  • Develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies.
  • Keep pace with developments in the industry, instructional design best practices, tools.

Partner on important programs

  • Work with SMEs and partners to understand needs, create design documents, and gather insights to improve the effectiveness of the learning solution.
  • Guide partners through a collaborative design process to ensure development, and feedback loops.
  • Support standardized metrics and evaluation processes across learning programs to ensure data-driven approach when evaluating and addressing learning needs.

Learn at scale

  • Advise on technological learning solutions and methodologies to enhance the efficiency of learning programs.
  • Use project management tools and skills to manage medium to large-scale content development projects.
  • Maintain a portal of curated learning content, using our existing ecosystem of technology for delivery across all audiences.


You Have:

  • 5+ years of experience developing e-learning programs in a business/technical setting.
  • 2+ years of experience with eLearning authoring tools (Articulate, Captivate) and design tools (Adobe Creative Cloud).
  • Experience leveraging learning management systems and/or other content delivery platforms (e.g., publishing and managing courseware).
  • Experience building relationships across a diverse range of stakeholders and working across boundaries.
  • Understand adult learning theories and instructional methodologies to evaluate learning effectiveness using instructional design assessment strategies.
  • Direct experience developing adult education curricula, training materials, and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training assets.
  • An eye for visual design and a passion for creating great user experiences..
  • Is willing to take a risk and experiment with new learning methods and tools.
  • Portfolio required to apply.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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