Director of SaaS Design and Implementation

  • Full-time
  • Alternate Location: Atlanta, United States

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at

Job Description

The Senior Lead for Business Technology leads the CCO Biztech team and collaborates with partner teams across the enterprise to optimize the infrastructure, architecture, and value of CCO’s business systems. Using your deep technical knowledge of SaaS applications, you will develop a robust and flexible methodology for analysis and decision making for use throughout the organization. In this role, you will lead multiple teams that work across service boundaries to solve complex business problems.


You will:


  • Set team mission, vision and charter for Biz Tech. Lead development of technical integration and interoperability strategy for CCO technologies and solutions that incorporates the entirety of the ecosystem

  • Accountable for leading the development of, and delivering on, the BizTech technical roadmap. Partner with other IS leaders to assure interoperability across the ecosystem and support the IS and partner roadmaps. 

  • Clarify ownership and decision making for the team. Delegate ownership of tactical decision-making but maintain responsibility as tiebreaker when necessary.

  • Represent and be accountable for the technical output of the team, through professional experience and strong communication lines with senior technical staff. 

  • Utilize technical expertise to assist BizTech leadership and technical staff in making decisions on new feature enhancements, evaluating new service offerings from vendors, and technical design considerations. 

  • Mentor senior BizTech managers and staff on strategy, collaboration, influence, execution, and other aspects of leadership

  • Plan the growth of the Biz Tech organization and scale the team for maximum effectiveness

  • Oversee a portfolio of tactical and strategic initiatives for CCO, focusing on IS Business Applications 

  • Oversee and partner with Service Delivery on operational, project and program budget and cost, resource allocation, and reallocations. Ensure that investments and programs services align with organizational strategy and priorities  

  • Establish and monitor value metrics to make informed decisions that maximize returns across organizational projects and programs 

  • Establish and be accountable for BizTech’s performance metrics. Seek out opportunities for improvements and bring people along to enhance the quality of services provided by the teams.


  • 10+ years of technical management experience, including software development teams and/or engineering teams 

  • Demonstrated experience overseeing and deriving the greatest value from SaaS platforms such as Salesforce, and WFM, LMS, and QA tools

  • Experience integrating and mitigating interoperability issues of multiple SaaS platforms and internally developed tooling.

  • Experience in financial management and organizational change management 

  • Planning and leadership skills, including the ability set direction and approach, resolve conflict, communicate tough messages with grace

  • Demonstrated experience developing strategic performance indicators, holding yourself and team members accountable for meeting and exceeding goals.

  • Experience building and leading integrated teams from multiple organizations across multiple sites. Preference given to someone with global experience. 

  • Demonstrated ability to promote creative ideas and accept the risks that are required to lead change 

  • Competency in project management, governance formulation, and team management 

  • Working knowledge of risk mitigation strategies, standards, and policies formulation 

  • Bachelor’s degree required, Master’s degree preferred 

  • Salesforce certification preferred

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 - USD $225,000
Zone B: USD $174,900 - USD $213,700
Zone C: USD $165,700 - USD $202,500
Zone D: USD $156,400 - USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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