Technical Program Manager, Strategy and Operations

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

    Job Description

    As a Technical Program Manager (TPM) focused on Business Technology, you'll use your technical expertise to lead complex projects affecting diverse teams within Guidance. From finance to supply chain to employee systems, you will help accelerate delivery of technical programs at scale by guiding teams, making data-driven decisions, managing risks, and communicating with executives and partners. TPMs at Block are masters at managing multiple projects at the same time, you are equally comfortable leading project teams as you are with hashing out technical project details with important partners.

    You will: 

    • Manage technology programs from launch to closure, including resource allocation, scope/schedule/budget management to ensure delivery
    • Partner with leads and product managers to ensure projects deliver the intended business benefits and goals
    • Manage risks, and decisions to improve delivery predictability
    • Remove impediments for the project teams
    • Contribute to the maturation of processes to simplify future delivery execution
    • Manage communication of progress/status with team members
    • Lead with curiosity and a commitment to process improvement
    • Celebrate team accomplishments


    • 2+ years of technical project management experience in solution development using either Waterfall and Agile methodologies
    • Experience and comfort in managing initiatives that are fully remote
    • Familiarity with leading cross-functional projects and interact at all levels
    • Exposure to executive-level meetings
    • An ability to distill issues into solvable and actionable tasks
    • Experience with data, process, and concept visualization tools
    • Previous roles in a high growth, tech environment
    • Experience with pushing boundaries and questioning the status quo
    • Work towards an active project management certification (PRINCE2, PMP, PMP-ACP, PgMP)

     Nice to Have:

    • Experience using, SmartSheets
    • Familiarity with user enablement / change management

    Additional Information

    We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

    We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

    Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


    We want you to be well and thrive. Our global benefits package includes:

    • Healthcare coverage
    • Retirement Plans
    • Employee Stock Purchase Program
    • Wellness perks
    • Paid parental leave
    • Paid time off
    • Learning and Development resources

    Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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