Head of Industry Relations and Operations, Australia

  • Full-time
  • Alternate Location: Sydney, Australia

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Square Payments team is responsible for every dollar that moves through our bank partners, card networks, and Square's internal platforms and systems. The team's mission is to make our customer’s experience across taking payments, closing the sale, and getting paid "remarkable", efficient, and cost-effective. To that objective, Square must operate against a complex backdrop of industry partners to encourage flexibility, new standards, and openness to Square's innovation, products and services. The team plays an integral role in crafting a diverse spectrum of solutions and capabilities for our customers, overseeing foundational industry and regulatory relationships and also the daily operations for incoming and outgoing payments.  

This role will be key to our success in Square Australia's market expansion strategy. You will be a recognised leader in the industry with a strong track record of success and collaboration, responsible for key industry relationship oversight and coverage, executing on our global payments strategy. This is an important role for Square's  industry relationship engagement strategy, representing Square's Australia business to regulators and industry influencers who are foundational to Square's success. You will report to the Head of International Industry Relations and Operations based in Ireland and will be based in Melbourne or Sydney, through a hybrid of in-office and remote working.

You will:

  • Build and manage strategic relationships with payment industry partners (acquirers, banks, card networks and industry bodies) in Australia

  • Define and execute on a comprehensive payments strategy for Square in the rapidly evolving mobile payments and card acceptance space

  • Strengthen the influence and market position of Square's business and brand while fostering joint marketing and promotion opportunities with industry stakeholders

  • Oversee, negotiate and execute on partnership opportunities and commercial discussions to enable our financial capabilities in Australia

  • Expand our partner and product footprint in Australia, accelerating the distribution of Square offerings

  • Understand Square's competitive position and implement programs to further and improve payments products, services and strategic objectives

  • Lead and support management for Square’s strategic industry initiatives in Australia, including fostering the partner engagement required to enable new products and platforms

  • Maximize current partnerships through detailed and proactive account management, working with key industry partners, suppliers, and industry associations to define, iterate and enable new products in Australia

  • Condition the expectations and dynamics of key industry influencers while managing external influences to optimize for the impact on Square's role in the ecosystem


You have:

  • Deep Experience and solid understanding of the payment industry and its current evolution across Australia

  • The ability to lead cross-functional projects and interact at all levels with diverse roles including engineers, business partners and executive leadership

  • Deep analytical skills that enable analysis of nascent industry movements

  • Written and verbal communication and presentation skills

  • Strong relationship building skills coupled with the ability to develop consensus

  • Experience working with globally distributed teams

Nice to have:

  • Understanding  of payments industry trends, the Payment Facilitator business model and demonstrated performance in a regulated payments or electronic money institution preferred

  • Some experience working with US HQ companies and fintech organizations

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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