Senior Product Manager, Fraud

  • Shanghai, China
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

We’re looking for a Senior Product Manager to lead our fraud capabilities, which is responsible for ensuring that Afterpay makes accurate, data-driven decisions across its product lines, including online checkout, mobile app, shop directory, loyalty and our card products. This role will focus on building and scaling both the process, services and platforms that enable machine learning and feature engineering to elevate our risk management, payment recovery, data enrichment, personalization and search capabilities at Afterpay. You’ll create both the vision and platform that allows Afterpay to operate at internet scale and work closely with many cross-functional stakeholders, such as data and feature science, risk, payments, and operations teams.

We are much more than our job descriptions - we are our energy, our ideas, our everyday drive. Here’s where you will begin:

  • Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of the fraud landscape
  • Work with business leaders, engineers, data scientists and other PMs to embed fraud prevention measures across the customer journey while managing customer experience
  • Lead the ideation, product design and development of innovative solutions aimed at enhancing fraud management capabilities in the context of a smooth customer journey
  • Align product roadmap development with product and engineering objectives and business needs, working cross-functionally with internal stakeholders including data and feature science, engineering, risk, payments, legal and customer service
  • Partner with external stakeholders, including PMs across the customer journey, to embed fraud risk management control

Qualifications

  • 5+ years of product management or relevant experience
  • 3+ years of fraud/trust/safety experience
  • Excellent leadership skills with experience working across global markets and with geographically dispersed teams
  • Strong collaborator. Ability to build relationships at all levels across the company, communicate complex topics to non-technical stakeholders and deeply understand what drives the business
  • Data driven and use analytics to solve problems and experience
  • Be brave. Be curious. Be cool. Be humble. A sense of humor, a willingness to laugh at danger and an appreciation of the ironic are all pluses

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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