Payment Operations Manager, Cash App

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

The Cash App Network Operations Team is responsible for building and managing a scalable payments ecosystem for a fast growing mobile payment app with multiple external and internal partners. You’ll be responsible for operational excellence for funds moved from linked bank accounts into and out of the Cash App ecosystem. This includes working collaboratively with our bank and network partners to innovate, collaborate, and problem solve. Your goal will be to ensure our ecosystem of money movement on bank payment rails is optimized for cost and performance, while exploring new innovative opportunities that position Cash App for future success and growth. Within the team, you will collaborate with other disciplines to further our high standard of performance by executing and communicating operational standards and best practices. 

You will:

  • Participate in Cash App’s relationships with originators, payment networks, open-banking providers and governance bodies like NACHA, focusing on executing a strategy to influence and scale our relationships with such partners and maximize customers’ ability to move money into Cash App via a linked bank account. 

  • Own all operational elements related to these key relationships, including initiatives that will optimize approval rates, minimize returns, reduce costs and provide a collaborative and respected feedback loop. Develop and execute actionable insights to drive positive impact to the business.

  • Create shared alignment and goals to unlock more creative thinking and approaches. Help us develop a perspective on new ideas in the ecosystem, such as open banking, real-time payments, and same day ACH.

  • Collaborate with analytics and data science teams to design and monitor reports that capture deep insights on bank behavior, including both industry standard reporting as well as Cash-specific metrics. 

  • Keep tabs on changes in the industry and understand how NACHA rules, RTP Network rules and regulations will impact our business. 

  • Facilitate industry required 3rd party audits to meet contractual and regulatory obligations.

  • Partner with data science, product, risk and engineering to scope and implement improvements to our payment processing operations.

Qualifications

  • 5+ years of product or operations experience within banking and/or fintech, specifically in utilization of ACH and other bank account transaction types (wires, RTP).

  • Understanding and experience working with financial institutions at multiple levels. 

  • Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive cross functional collaborative resolution in a timely manner.

  • Strong analytical skills that will allow good reporting and understanding of problems with experience improving the development of reporting, tools and other processes to smooth operation.

  • Exceptional written and verbal presentation skills coupled with the ability to drive consensus.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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