Sales Support Executive - Mandarin Speaking

  • Sydney, NSW, Australia
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As Afterpay’s Sales Support Executive team member, you’ll support the team with a range of activities, such as following up with merchants for outstanding items, preparing a range of written documentation and helping to provide critical internal and client reporting needs. This is a great opportunity for a dynamic and proactive individual who has ambitions to progress into a Customer Relationship role in the future.

This role will be based in Sydney but work with the China based team as well as many regions around the globe in supporting teams to deliver value to new and existing China headquartered merchants. Therefore, the successful candidate will need to be fluent in both Mandarin and English 

We are much more than our job descriptions - we are our energy, our ideas, our everyday drive. Here’s where you will begin…

  • Manage administrative requests from merchants, including updating bank details & changes of ownership

  • Ensure merchant customer experience is optimised and resolve any operational challenges in partnership with relevant internal stakeholders

  • Support Relationship Managers to engage with merchants as required e.g. Shop directory support

  • Work with the Marketing team to ensure campaign activity is briefed to merchant partners and that required materials and details are submitted on time

  • Support business reviews

  • Work with the team on campaign and pipeline management

  • Document process maps for administrative requests in order to deliver continuous process improvement

  • Support the end to end process for merchant contract administration, ensuring that all key areas have been addressed and all stages are managed and recorded through Salesforce

  • Support the collection of competitor activity & intelligence for internal reporting

Qualifications

Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

  • You will have a passion for managing multiple concurrent projects and executing on tight deadlines

  • Fluent in both Mandarin and English 

  • Solid analytics and reporting experience with an ability to look for and report on insights that data provides

  • Self starter who can spot opportunities for improvement in the way things are done and use their own initiative to create and deliver positive change in the business

  • Preference is for someone with experience working across multiple geographies

  • You ideally have some experience supporting Sales or Marketing teams as well as customers

  • Your excellent communication skills and attention to detail will be put to good use

  • Your ability to act with a sense of urgency with high-priority needs will be tested

  • You follow through, you show up, and make it happen, fast.

  • Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently

  • Exceptional communication skills

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Privacy Policy