Editorial & Content Manager, Employee Communications

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

Cash App's People team is looking for a content strategist to lead in-house editorial planning and channel optimization to engage, inspire and inform our 3,000 global employees and counting. With a keen eye for both the big picture and details, you will oversee the content strategy as part of Cash App's Employee Communications & Engagement team. At Cash App, Employee Communications powers our voice and keeps our globally distributed workforce informed and connected to our purpose.

The Editorial and Content Manager will work within a larger team and report to the Employee Communications Lead. You are comfortable working in a distributed, matrixed environment with exceptional interpersonal skills and the ability to adapt and manage changing priorities. Establishing relationships across Cash App and Block teams will be important to your success.

You Will: 

  • Curate and develop content strategies that keep Cash App employees feeling connected to our purpose and each other, understand our business and products, and feel inspired about our path forward.
  • Support the ongoing development of the company intranet and the editorial planning to surface relevant, engaging content.
  • Oversee the content creation process, manage workloads, lead interview review cycle and measure impact.
  • In addition to editing and strategy, you'll develop short- and long-form content and for the intranet, Slack, scripts, presentations and announcements.
  • Guide the creation of a style guide for internal storytelling and a framework that ensures equitable coverage throughout Cash.
  • Manage editorial calendar to guarantee a regular schedule of dynamic content across owned channels while providing visibility and clarity to partners across the organization.
  • Partner with teams across the organization, from Design to Communities to Engineering, to explore a diverse range of story ideas.
  • Manage the daily responsibilities of contract and freelance writers.
  • Support executive communications and issues management.
  • Manage partnerships with creative agencies and in-house design teams to support employee-exclusive assets.


You Have: 

  • 5+ years of direct editorial experience working for industry-leading brands or publications.
  • Experience with creative storytelling with a keen ability to uncover and shape a narrative.
  • An ability to compliment Cash App's bold approach to copywriting in our internal work.
  • Excellent writing and editing skills combined with speed, flexibility and attention to detail.
  • Experience driving an editorial strategy and influencing others toward your vision
  • An ability to shift between creating brand-oriented content to inspire and distilling large amounts of complex business information into engaging content.
  • An understanding of an evolving digital landscape and experience with exploring new platforms that bring editorial to life—experience working in different CMS platforms. Bonus points for Contentful experience!
  • Experience working in a large and diverse team: expressing ideas across levels, managing differing points of view, influencing others while maintaining relationships -- you're a collaborator!

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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