Senior Software Engineering Manager, Customer Data Platform

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Go-To-Market (GTM) organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. Customer Data Platform (CDP) Engineering is an essential team within the GTM organization that has two foci: First, building a state-of-the-art in-house CDP for collecting, unifying, and connecting customer data with applications. Second, building products and capabilities (e.g., for personalization, segmentation, data privacy management) that allow partners to easily integrate with CDP and help them use customer data to build remarkable solutions. CDP Engineering is an established team that has already made a great impact on Square's data infrastructure and is aspiring to transform Square into a truly data company.

We are looking for a senior technology leader to lead the building of the Customer Data Platform and first-party applications, help shape our technical vision, establish platform architecture, and further grow the team of experienced engineering managers and individual contributors. You will use your engineering leadership and experience with data platforms to improve Square's data capabilities to grow our go-to-market strategy.

You will:

  • Be the expert in engineering data platforms, understand our data landscape and how to optimize it, design incentives for adoption of the customer data platform (CDP), and develop remarkable products and use cases based on the platform

  • Guide long-term thinking and progress in an ambiguous and rapidly-changing space

  • Collaborate with Product, Senior Leadership, and your peers, to develop the strategy for the future of data at Square

  • Hire and develop engineers and engineering managers, helping them grow and guide the roadmap

  • Develop efficient processes, ensuring the engineering team is operating with high velocity, ownership, and self-accountability

Qualifications

You have:

  • 10 years of engineering experience (or equivalent)

  • 5 years of experience building data platforms

  • 5 years of experience managing engineers and data professionals

  • Experience with data infrastructure

  • Experience with public clouds and related solutions

  • Experience with marketing automation, advertising technologies for experimentation, personalization, attribution, and analytics

  • Great team member management and collaboration with product, data, and marketing professionals 

Even better:

  • Experience leading and developing managers/people leaders

  • Experience building a customer data platform (CDP)

  • Experience with Google Cloud Platform (GCP) and related solutions

  • Startup experience: technical founder/co-founder, growth, or data roles

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $222,800 - USD $272,300
Zone B: USD $211,600 - USD $258,600
Zone C: USD $200,500 - USD $245,100
Zone D: USD $189,400 - USD $231,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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