Program Manager, Point of Sale Products

  • Toronto, ON, Canada
  • Employees can work remotely
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As a Program Manager, you will be an important member of our product organization and work on some of our most impactful forward-looking initiatives for Square sellers, driving the planning and delivery of our product portfolio from vision to launch. You will lead both consumer and business facing initiatives; drive alignment, communication, and execution between stakeholders such as engineering, product management, design, analytics, marketing, sales, and customer success. You will have experience creating scalable programs and operational processes that can be applied to any challenge, task, or opportunity.

You Will:

  • Drive delivery and own successful coordination of cross-functional product initiatives

  • Guide strategic cross-functional planning by partnering with design, user research, product, analytics and engineering to develop program plans, dependency identifications and resourcing plan

  • Help gain alignment on important issues using a large toolkit including structure, logic and data

  • Plan and facilitate meetings such as project kick offs, weekly check-ins and testing to make communication easy and transparent

  • Improve product delivery, execution and processes

  • Lead post program analysis to guide future programs

  • Focus on results and outcomes, identify challenges and risks, and work with a cross functional team to address and mitigate them

Qualifications

You Have:

  • 5+ years of program management experience in software/web development organizations with direct experience managing stakeholder teams and projects

  • Ability to collaborate with designers, product managers, engineering teams and key partners from different departments

  • A solid cross platform (web/mobile/platform) technical foundation

  • Ability to make clear recommendations/decisions using logic and data analysis

  • A proven track record of creating and implementing process/operational improvements across diverse teams and disciplines

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Privacy Policy