Logistics Program Manager

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As part of the Hardware Logistics team, this individual will play a critical role in our growth plans to evolve our Direct to Consumer (D2C) capabilities to deliver Square products to our customers in a fast, reliable, economical, and elegant fashion. The candidate will oversee our global D2C program  and collaborate with internal cross functional partners to model spend forecasts and set our global inventory and freight routing optimization strategy.

You will manage Square’s D2C program and collaborate with internal cross-functional partners to ensure that our customers receive exceptional service while we strike the right balance of speed, reliability, flexibility, and cost with our routing and inventory strategy. A key consideration will be the mix between forward-staging finished goods into countries or utilizing our Asia-based D2C solution.  

You will be a great fit for this role if you’re an adaptive, collaborative leader who is passionate about delivering scalable, best in class solutions.

You Will:

  • Work with cross functional partners to determine  optimal inventory strategy, shipping methods, and cadence, leading forecasting & cost-benefit logistics analysis 

  • Develop, maintain, and document processes, standards, and procedures for all aspects of  the D2C program

  • Manage quarterly D2C and inbound logistics cost forecasts, manage spend to monthly/quarterly budgets, and report variances

  • Evaluate existing capabilities and establish new systems and processes for tracking, measurement, reporting, and analysis of program operations

  • Manage global D2C logistics suppliers including managing day to day performance, conducting rate negotiations, holding quarterly business reviews, and enabling capabilities to support organizational goals and cross-functional strategy

  • Identify logistics network optimization opportunities, drive processes with cross-functional and external partners in analyzing and executing those changes

  • Drive consistency across the logistics team by sharing best practices, processes, SOP’s and through consistent and effective communication.

  • Identify potential suppliers (and conduct RFPs) to support adoption of best practices, entry into new markets and/or changes in distribution networks

  • Implement scalable processes to support launch of new products and/or markets 

  • Monitor, manage, and communicate in real time all transportation risks or issues up to final delivery and/or hand off point to stakeholders


You Have:

  • 5+ years of e-Commerce and/or supply chain business management experience, preferably in a relatable omni-channel environment with proven cross functional influence and collaboration

  • Understanding of Quality Assurance processes in distribution centers

  • Experience leveraging software tools: warehouse management (WMS), enterprise resource planning (ERP), and supply chain visibility portals

  • Ability to work outside comfort area and quickly establish relationships

  • Demonstrated success managing logistics suppliers, including managing outcomes via KPIs, leading RFPs, identifying partner requirements to support  scalability, and cost negotiation

  • Excellent verbal and written communication, project management, resource planning, and problem solving skills

  • Proven ability to proactively identify and lead data-driven continuous improvement initiatives

  • Strong process knowledge, expense controls, and analytical skills

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $138,200 - USD $169,000
Zone B: USD $128,500 - USD $157,100
Zone C: USD $121,700 - USD $148,700
Zone D: USD $110,600 - USD $135,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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