Senior Technical Program Manager

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As a Senior Technical Program Manager - Omnichannel Commerce, you will be a key member of our product organization, driving the planning and delivery of our product portfolio from vision to launch. You will report to the GM and be responsible for leading high-impact, cross-functional initiatives- driving alignment, communication, and execution between stakeholders such as engineering, product management, design, analytics, and customer-facing teams. Your first program will be helping to lead one of the highest-priority initiatives across Square.  Ideal team members have a proven track record of delivering highly technical, cross-functional, scalable programs, with meticulous attention to detail and problem-solving skills that can be applied to any challenge, task, or opportunity.

You will:

  • Own successful delivery of large-impact initiatives in partnership with design, product, analytics, and engineering

  • Drive program planning by closely partnering with Square teams to develop program plans, dependency identifications, and resourcing plans

  • Help bring stakeholders to alignment on key issues using a large toolkit including structure, logic, data, clear communications, and emotional intelligence

  • Plan and facilitate alignment meetings such as project kick-offs, weekly check-ins, testing, etc… to make communication easy and transparent 

  • Proactively identify challenges and risks, working closely with a cross-functional team to address and mitigate them

  • Effectively communicate program plans, status, risks, and mitigations to the broader team.

Qualifications

You have:

  • 6+ years of program management experience in software/web development organizations with direct experience managing cross-functional teams and projects

  • High EQ and executive presence: you are able to collaborate with and influence designers, product managers, engineering teams and key stakeholders from different business functions

  • Ability to plan and deliver end-to-end programs with technical knowledge of the underlying platforms and technologies 

  • Ability to succeed and thrive in an entrepreneurial, fast paced environment

  • Ability to make clear recommendations/decisions using logic and data analysis

  • A strong sense of ownership and ability to chase down details that lead to a successful product delivery

  • Experience with integration and/or migration projects is a plus 

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 - USD $225,000
Zone B: USD $174,900 - USD $213,700
Zone C: USD $165,700 - USD $202,500
Zone D: USD $156,400 - USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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