Product Design Manager - Commerce

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

Our Commerce team is building an ecosystem to connect customers to brands they love to help both thrive. Whether offering top merchant deals or giving customers the ability to pay now or and pay later, our team is focused on helping our customers save and spend responsibly.

We are looking for a passionate and talented Product Designer Manager to join our growing design team. Our focus is to create world-class experiences for our customers. We pride ourselves in rethinking established paradigms and have a passion for creative problem solving, business strategy and technology.

You will be a strong independent leader who can hit the ground running, own larger strategic design efforts, and be responsible for recruiting and leading a team of talented product designers. You will inspire your team through empowerment and growth to develop their own influence within the organization, whilst partnering with product, engineering, and data leaders.

Our product design team owns the end-to-end customer experience, from ideation to creating tangible solutions and delivery to market. You'll be responsible for individual mentoring or coaching to help create a compelling vision, guide strategic thinking and uplift the design craft. You’ll foster an environment for creativity and growth, eliminate roadblocks for your team, and focus on best practices for recruiting and retaining top talent. As well as actively contribute to the design community to help influence and promote the value of design.

Qualifications

  • 3+ years experience in people leadership, with a proven track record of sourcing and growing talent
  • The ability to inspire and enable your team, and foster personal development and growth aligned to individual goals and areas to unlock potential

  • Proven success shaping design processes and environments to empower individual contributors to do their best work

  • Proven success designing and shipping high-quality, impactful, end-to-end experiences as a design lead and/or manager

  • Capable of delivering high-quality design feedback with recommendations that support customer and business outcomes

  • A passion for inspiring vision and storytelling with a natural focus on creating a compelling customer narrative

  • The ability to provide strategic alignment for discovery research to help uncover new opportunities and validation of customer value propositions

  • The ability to strategically influence product roadmaps by partnering with other design, product and engineering leaders

  • Help to drive the definition of success and key metrics with business teams that support customer outcomes and continuous improvement

  • A natural instinct to lean into ambiguity and tackle large, complex problems head-on to help the team keep moving forward with clear direction 

  • Comfort in a fast-paced, highly dynamic environment with multiple stakeholders

  • Extensive experience working collaboratively with leadership teams and comfort presenting and working with senior executives

Even better:

  • Experience shaping organizational design and structure to adapt to a rapidly changing environment and a growing team

  • A proven history of documenting and championing the value and impact of design throughout their organization

  • Strong emotional intelligence leadership supporting self-awareness, self-management, empathy, humility and social awareness

  • Ability to lead teams through complex and ambiguous problems to drive positive change and outcomes aligned to business strategy

  • Take an active role engaging and sharing knowledge within the design community and leadership teams

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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