Product Lead, Developer Experience

  • San Francisco, CA, United States
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers!

Job Description

Developer Experience is the team focused on what Cash Engineers need to do their day to day job. All the tooling required to efficiently develop, test and deploy their code into production. We lean heavily on best of breed open source Developer Tooling, Languages, Libraries, Frameworks, as well as partnering with vendors to deliver a world-class Development Experience that is reliable, scalable, and a joy for Cash’s engineers to use, to ship product features rapidly while balancing all the rigour and security expected from a financial platform. We think of the Developer Experience as a product in its own right, where all of Cash Engineering are our customers.

We are looking for a DX Product Manager with a software engineering background, to help us hone our customer-centric thinking and work closely with internal stakeholders to ensure we provide the best possible platform for our engineers.

Responsibilities:

  • Ideation: Work closely with DX engineers and engineering managers to promote the most relevant ideas into features
  • Roadmapping: Work closely with Product Engineering (our “customers”) and DX engineers and engineering managers to plan and prioritize what, and when, the platform teams will deliver
  • Features: Understand Product Engineering needs by conducting surveys, interviews, and other information-gathering exercises
  • Vision: Work closely with DX engineers and engineering managers to define product vision for the organisation
  • Rollouts: Work with Product Engineering and DX engineers and engineering managers to conduct rollouts to deliver a complete customer experience, including scheduling office hours and communicating rollout progress 
  • Understand success: Work with Product Engineering to measure levels of satisfaction, work with DX engineers and engineering managers to define and set SLIs and SLOs, and hold engineering teams accountable to SLOs and delivery
  • Evangelization: Socialize DX’s work with Product Engineering teams to drive adoption
  • Working with vendors: Participate in vendor selection and evaluation

Qualifications

You have:

  • 10+ years of work experience, with at least 3 in Product Management
  • A humble and scrappy get-it-done mindset
  • Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction
  • Experience working with engineers as customers, in developer tools, APIs other developer productivity products
  • Solid understanding of Cloud infrastructure, preferably AWS
  • Excellent communication, organizational and leadership skills; ability to inspire team members
  • Experience with the common challenges in cross-functional working groups, including balancing competing demands and priorities
  • Strong customer empathy and experience shaping product direction and execution based on customer needs
  • Self-motivation and a proactive attitude with demonstrated creative and critical thinking capabilities
  • Experience working within a distributed team
  • A software engineering background is preferred

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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