Operational Risk Manager

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

Reporting to the CCO Operational Risk Management Lead, the CCO Ops Risk Manager will do the following:

  • Implement CCO ORM Program: 
  • Oversee the application of ORM and Risk & Control Taxonomy including supporting technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Conduct trainings across CCO on framework education and implementation 
  • Develop a roadmap and complete implementation for the framework across CCO
  • Keep abreast of industry standards and best practices and make changes to methodologies and processes as necessary
  • Risk and Control Activity Execution
  • Maintain risk and control  inventory across  CCO
  • Implement a methodology to conduct control testing across CCO, including independently assessing risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Build a risk assessment methodology and integrate risk assessment further into operational decision making, partnering with other Cash departments as appropriate, such as Compliance and Audit. 
  • Ensure strong connection and alignment with risk assessments team and consider results for the development of controls and proper risk mitigation actions.
  • Provide training, guidance and support on developing educational material over control documentation, maintenance, and control quality test validation to control owners.
  • Maintain strong communication with other groups, including other Compliance leaders.

Other responsibilities include: 

  • Communicate to all stakeholders (including Senior Management) on a timely basis in a clear manner through structure and ad-hoc reporting and governance channels
  • Maintaining a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational risks.
  • Act as an agent for positive change with agility, adaptability, and flexibility. Embrace change and welcome different viewpoints to solve problems.
  • Support projects across the three lines of defense and with various lines of business (e.g. operations, data, technology, regulatory compliance, internal audit).
  • Acts as SME to senior stakeholders and /or other team members.
  • Provide support to the Operational Excellence Program on other initiatives, as needed.




  • 8+ years of experience in a compliance/risk/audit-related practice, including design controls and control systems.
  • 5+ years of experience designing and implementing systems of controls.
  • General understanding of relevant financial services regulation and supervisory expectations for large complex financial institutions
  • Experience in risk management, compliance, legal or other control-related functions in regulated industries, such as financial services, energy, technology, regulatory organization, public accounting, audit or consulting firm, or a combination thereof.
  • Experience in the area of control automation with experience standing up continuous monitoring within an organization.
  • Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
  • Strong judgmental and critical thinking skills
  • Detail oriented, with proven ability to challenge and identify opportunities within existing processes and business practices
  • Experience providing practical advice under pressure and prioritizing work.
  • Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
  • Experience contributing at both the strategic and tactical level, focused in collaboration and leading by influence.
  • Demonstrated ability to think strategically, analytically, and creatively problem solve
  • Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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