Salesforce Business Systems Analyst
- Remote, US or Canada, United States
- Employees can work remotely
To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
As a Salesforce Business Systems Analyst, you will be a part of the Square Automation team focused on providing Go-To-Market solutions to support Seller Sales, Seller Customer Services, Seller Account Management and Seller Partnership.
You will be involved in company-wide strategic programs and work on a variety of tasks such as requirements gathering, solution design, testing, training, and post implementation support. You will partner with our Automation Product Management and Delivery teams to provide holistic, scalable solutions and oversee the successful implementation of these projects.
Collaborate with Product Management and Delivery teams to understand business goals
Perform complex business and systems analysis work to optimize business processes through designing and implementing end-to-end, user experience centric solutions supporting business requirements
Document and develop detailed diagrams of current state business problem, user stories and requirements as it relates to the overall solution, as well as the supporting applications and interfaces, identify gaps, and discover new opportunities for automation
Translate functional business problems into technical requirements and well-architected end-to-end solutions that align with industry best practices and support business goals
Research and promote business workflow and technology discussions and make appropriate recommendations to improve efficiency and end-user experience
Create and present proposed solution designs clearly via diagrams, presentations, and verbally to the Architecture Review Board and business stakeholders
Partner with Solutions Architect & Technical Architect to analyze the current workflows to identify weaknesses and opportunities for improvement from an experience perspective
Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end user acceptance testing sessions with customers
Propose solutions that optimize Salesforce system performance, increase adoption of Salesforce Lightning and improve user experience
Provide thought-leadership to business partners by recommending innovative features, products, and technologies that should be introduced into the product roadmap which align to business vision and goals
Measure the productivity impacts, improvements and other key metrics changes as a result of implementation of new processes and technologies
Perform post project go live support to ensure adoption and successful change management
Triage and support Tier 2+ inbound requests such as troubleshooting issues and bugs, and identifying future enhancements to improve user experience
Provide basic project management across the SDLC of proposed solutions through delivery.
3+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility
2+ years of in-depth, hands-on experience with consultation, design, and documentation of enterprise scale Salesforce solutions.
Ability to understand business requirements and convert them into solution designs
Deep understanding of Salesforce Lightning Experience with previous experience designing solutions for Lightning Experience migrations
Previous Sales Cloud experience
Proven ability to work creatively and analytically in a problem-solving environment
Deep understanding of how systems and automation support end-to-end business processes
Excellent time management, communication, presentation, and interpersonal skills
Experience with agile-scrum methodologies
Certified Salesforce Administrator, App Builder, Sales Cloud Consultant, or CPQ Specialist
Previous CPQ experience and or Experience Cloud (Community) experience
Previous roles in a consulting or high growth, tech environment
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $114,200 - USD $139,600
Zone B: USD $108,500 - USD $132,700
Zone C: USD $102,800 - USD $125,600
Zone D: USD $97,100 - USD $118,700
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:
- Healthcare coverage
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off
- Learning and Development resources
- Paid Life insurance, AD&D. and disability benefits
- Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.