IT Vendor Management Analyst

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Vendor Management Analyst is responsible for the success of our expansive network of IT Vendors, who plays a critical role in supporting our Customer Success organization. In order to effectively support our vendors and internal stakeholders, this role requires a deep understanding of vendor management, as well as technology/infrastructure vendor providers. 

The ideal candidate will have experience with: managing IT vendor relationships, implementing vendor management oversight programs, managing projects with multiple stakeholders, process optimization, invoice reconciliation and contract review/negotiation.


You will: 

  • Partner with internal stakeholders to onboard, monitor and potentially terminate vendor relationships.

  • Identify, monitor, escalate and remediate areas of vendor non-performance or inaccuracy, ensuring proper documentation and communication of these findings occur with the necessary internal stakeholders and impacted vendors.

  • Conduct onsite reviews of vendors as needed to review physical security and infrastructure of higher risk vendor relationships and mitigate any risk associated with the product or service being offered.

  • Implement  and complete vendor scorecards to ensure adherence to contractual performance requirements, along with any additional necessary performance related information and communicate results to internal stakeholders and vendors.

  • Advise internal stakeholders on vendor management requirements and communicate potential risks identified while managing vendors.

  • Recommend modifications to the Vendor Management Program based on industry and regulatory expectations.

  • Develop and maintain procedures and supporting documentation to provide a reference source for vendor management activities supporting Customer Success.

  • Work with internal stakeholders, Legal, Procurement and vendors to conduct reviews of contracts, propose amendments as needed and manage expected outcomes.

  • Remain current with vendor management regulatory requirements and changes as well as industry best practices that would potentially influence Customer Success’s vendor management program.

  • Provide guidance and training to less experienced staff.

  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls. Identify risk-related issues needing escalation to management.

  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

  • Monitor invoices and reconcile vs usage and contractual spend.  Also aid in annual planning with understanding current vendor spend vs future planned spend.

  • Complete other related duties as needed.


You have:

  • 3+ years of experience in vendor management roles

  • Prior experience managing vendor relationships - including contract negotiation, SLA performance analysis, and relationship management. Experience using quantitative and qualitative data to represent the voice of our Customer Success team and other internal stakeholders in managing vendor relationships

  • Experience managing IT vendor relationships

  • Excellent written and verbal communication skills

  • A passion for small businesses and an entrepreneurial mindset, notably someone who is known to innovate, take risks, and make big ideas a tangible reality.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $94,400 - USD $115,400
Zone B: USD $87,800 - USD $107,400
Zone C: USD $80,300 - USD $98,100
Zone D: USD $70,800 - USD $86,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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