Senior Engineering Manager, Omnichannel Commerce

  • Atlanta, GA, United States
  • Employees can work remotely
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As a Senior Engineering Manager - Omnichannel Commerce, you will be a key member of our engineering organization driving the execution of our products, technology, and culture of your teams. You will oversee an organization that currently has 4 scrum teams in two important product areas within our commerce platform: inventory and fulfillment. Your teams will enable our sellers to fulfill their orders from anywhere in the world, and use an inventory system that they can deeply trust. You will also participate in our organization’s core team, work closely with product and design, and report to the GM. As the needs of our sellers continue to grow, so do our products, platform, and technologies. Additionally, in 2023 you will play a key role in leading one of the highest priority initiatives across Square. Ideal team members have a proven track record of delivering highly technical, cross-functional, scalable products while building diverse, inclusive, high performing teams. 

You will:

  • Collaborate with product and design leaders to build the product, architectural, and organizational vision and strategy

  • Lead the team to execute and deliver what our sellers need in a timely manner, while pragmatically balancing across many axis, including the long-term sustainable health of the systems

  • At the start, manage the managers for the five inventory and fulfillment teams. Over time, you will evolve / design the organizational structure to support the teams’ ongoing growth

  • Build an effective team by hiring holistically, coaching and developing your leadership team, and empowering the team to achieve their mission

  • Work with your EMs to define KPIs for squads that align with goals for the broader organization and bring clarity and focus for the team

  • Establish and uphold practices and processes that lead to exceptional products being


You have:

  • Passion for Square's mission

  • Track record in leading complex projects across your own teams and adjacent teams to successful completion

  • Collaborated with product managers and designers in defining product / technical strategy

  • A strong understanding of agile scrum processes

  • 7+ years of people management experience, with 4+ years managing managers

  • 12+ years of experience building and releasing software

  • (Optional) Domain experience in Fulfillment, E-Commerce, or Inventory Management

Technologies we use and teach:

  • Golang

  • Java

  • PHP/Laravel

  • EmberJS/VueJS

  • MySQL

  • DynamoDB

  • Redis

  • ElasticSearch

  • Kubernetes

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $269,600 - USD $329,500
Zone B: USD $269,600 - USD $329,500
Zone C: USD $269,600 - USD $329,500
Zone D: USD $269,600 - USD $329,500

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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