Logistics Supplier Manager - North America Markets

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As part of the Hardware Logistics team, this individual will play a critical role in our mission to deliver Square products to our customers in a fast, reliable, economical and elegant fashion. The candidate will also oversee vendor and supplier partnerships and manage performance within Square’s international supply chain. You will determine best practices, collaborate on growth initiatives across the supply chain and company, support the implementation of, and manage Square’s fulfillment and delivery operations. 

We’re looking for a dynamic, process-oriented operations leader who has a passion for innovative solutions and scalable systems. 

You Will:

  • Oversee Square’s North American supplier relationships and performance.

  • Monitor and manage KPI performance via monthly scorecard reviews and quarterly QBRs, as they relate to service level commitments to our internal and external customers. Focus areas for this role will include warehouse on-time shipping and order management. 

  • Maintain accurate and appropriate SOWs and SOPs specific to the execution of fulfillment operations against B2C, B2B, Retail and Returns distribution requirements.

  • Evaluate potential 3PL providers (and conduct RFPs) to support new markets +/or changes in distribution networks.  

  • Coordinate with global business partners to ensure proper setup and success of new product introductions/launches.

  • Identify process gaps, propose and drive implementation for scalable solutions. 

  • Collaborate closely and effectively with cross functional partners to drive the development of critical and innovative fulfillment initiatives and projects.

  • Contribute to budget management which includes 3PL invoice auditing and identification of cost down opportunities.

  • Evaluate existing capabilities and establish new systems and processes for tracking, measurement, reporting, and analysis of Logistics Operations.


You Have: 

  • 5+ years of experience leading logistics functions, warehouses and fulfillment operations.
  • 5+ years in the Supply Chain and Logistics Industry preferably working within Hi-Tech or consumer electronics  

  • Be able to demonstrate managing 3PL/4PL relationships and possess a strong understanding of Omni-Channel logistics

  • Project management experience that includes problem identification and resource planning

  • Robust new market expansion experience: Able to run/manage new supplier RFPs from concept to go-live.

  • Understanding of Quality Assurance processes in distribution centers

  • Excellence in communicating effectively and leveraging resources

  • Analytical and technical proficiency at leveraging software tools: warehouse management (WMS), enterprise resource planning (ERP), and supply chain visibility portals

  • Expert level command of Excel and Google suite; experience with SQL queries is a plus

  • Ability to show track record of process improvements to support scalability 

  • Ability to demonstrate a proactive approach to problem solving

  • When safe to do so, you have the ability to travel and manage concurrent tasks across multiple time zones

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $141,500 - USD $172,900
Zone C: USD $133,800 - USD $163,600
Zone D: USD $121,700 - USD $148,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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