Senior Vendor Manager
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers to learn more!
As a member of the Cash Customer Operations team, the Partner Success Vendor Manager will report directly to our Senior Global Customer Success Partner Lead. The Partner Success team's objective is to improve the Partner site performance and capabilities to support all queues, work types, and channels desired to provide the best overall customer experience. The ideal candidate for the Partner Success Vendor Manager role is fierce not only with our Partners, but also with our customers and our internal organization. We are seeking a creative problem-solver and a collaborative team member who is energized by working with people, while still being a strong independent worker. This role will help Cash App build world-class advocate support at our Partner sites.
To support this goal you will:
Collaborate with Cash App work streams based on specific projects and business needs, while effectively keeping all Partner Success and Cash Customer Operations and Vertical Departments key stakeholders updated on important initiatives and deliverables.
Develop and maintain strong influential relationships with all external vendors and/or third party stakeholders by keeping the focus on business needs and ensuring all partnerships remain fully aligned on the expectations of the contractual agreement(s).
Create overall objectives and key results for your specific Partner Success area of focus on an annual and quarterly basis, in collaboration with the Senior Global Customer Success Partner Lead..
Oversee the execution of all projects and initiatives that are directly related to your area of focus, participate in monthly and/or weekly business reviews, develop ongoing communication cadence and inspection of action plans to be executed by the Partner team.
Gather and summarize relevant data to improve processes and tools, while ensuring resources are allocated properly to maximize efficiency and support in scaling the business
Proactively seek out and identify business needs that positively impact and support the overall customer experience and appropriately relay all necessary information to key partners; create and share potential solutions as needed
Support the overall optimization of the Partner Success organization by utilizing all company programs and products that support collaboration and efficiency in your daily workflows and projects
At least 3+ years of vendor/BPO management experience
Appropriately represent the Cash brand while interacting with foreign and domestic partners
Coachable mindset, interested in implementing feedback, and dedicated to continuous personal improvement
An ability to work weekends as part of a rotating schedule and public holidays as need - work hours flexible
An ability to travel as needed
Nice to have:
Comfort with ambiguity and resilient when facing rapid change
A desire to help people and improve the customer experience (internal and external)
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $152,100 - USD $185,900
Zone B: USD $141,500 - USD $172,900
Zone C: USD $133,800 - USD $163,600
Zone D: USD $121,700 - USD $148,700
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:
- Healthcare coverage
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off
- Learning and Development resources
- Paid Life insurance, AD&D. and disability benefits
- Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.