Account Monitoring Specialist, Brokerage Operations

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at!

Job Description

We've recently introduced Cash App Investing and now you can instantly buy stock in your favorite companies with as little as $1 using our free fractional trading feature! We're looking for a world class talent to join our broker-dealer subsidiary, Cash App Investing LLC. The ideal candidate for this role is someone who has deep experience with account monitoring for a carrying broker dealer.  

You will:

  • Monitor activities in customer accounts, through the analysis and daily review of exception surveillance reports.
  • Monitor and review account opening and updates in best practice with firm CIP requirements.  
  • Update Customer Account Profile information per customer’s requests or exceptions found in the system.
  • Collaborates with peers to share knowledge and identify trends to better assist larger projects. 
  • Performs daily operational processing functions pertaining to account updates and maintains records in accordance with firms Written Supervisory Procedures.
  • Provide subject matter expertise on strategic initiatives related to customer account maintenance functions.
  • Document standard operating procedures and job aids.
  • Identify areas for process improvement.
  • High-level understanding of FINRA Rule 4512.
  • Escalates issues and has regular discussion with lead about high risk trends.


You have:

  • 2+ years of experience in brokerage operations with a focus on account maintenance.
  • Experience with Looker / Tableau or other data analytics tools preferred.
  • FINRA Licenses: Series 7 and 63 required. Bonus: Series 24 
  • Knowledge and respect for SEC/FINRA regulatory and compliance rules and regulations.  
  • Well experienced in working closely with a broker dealer’s back office team in account monitoring supervision.
  • Someone who thrives in a highly collaborative and fast-paced environment.
  • Effective verbal and written communication skills.
  • Appreciation and desire for innovation within the securities industry
  • Ability to quickly learn proprietary web-based back office applications
  • A “trust, but verify” mentality 
  • A customer-first belief
  • A passion for our mission of economic empowerment through serving the underserved 

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $37.50 - USD $45.87
Zone B: USD $34.86 - USD $42.64
Zone C: USD $31.88 - USD $38.99
Zone D: USD $28.13 - USD $34.38

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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