As the Head of Disputes, you will be responsible for the team’s strategic vision and strategy, prioritization, investment decisions, financial impact, and regulatory and external partner compliance. You will need strategic thinking and methodical execution as Cash App’s customer base and products grow. You will oversee the end-to-end customer experience from the dispute submission, fraud prevention and risk controls, automation, and dispute handling and resolution. Cash App Heads of Product are experts in cross-functional partnership, constantly inspiring and influencing colleagues in Support, Partnerships, Data Science & Machine Learning, Legal, Compliance, Finance & Strategy, and other Product areas in order to deliver on their goals and maximize impact. 

If you're looking for a role where you can have a massive impact and a wide scope, you’ll find this role compelling and rewarding! Our new Head of Disputes will be driven by Block’s purpose of economic empowerment and excels at owning decision-making on complex trade-offs that balance the customer experience, operational scalability, and business impact.

You Have:

• 15+ years of relevant work experience in business strategy, operations, product management, analytics, management consulting, and/or finance and strategy at significant scale; preferably with experience at a fast-paced, high-growth financial technology company with complex, large-scale operations 
• Experience leading and managing a high performing, high impact team that consistently delivers in the regulated financial services industry
• Incredible business sense and a high degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions. You’ve built products, teams, and/or processes from scratch.
• Creative problem-solving abilities and expertise in balancing and articulating trade-offs at scale
• Strong quantitative and analytical abilities to analyze an issue, use data to problem solve and determine prioritization, and create a framework for a compelling and inspirational business strategy.
• Excellent written and verbal communication and narrative story-telling skills. You can frame and distill complex information appropriately for different audiences and are comfortable presenting to Cash App’s most senior leaders.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $296,600 - USD $362,500
Zone B: USD $296,600 - USD $362,500
Zone C: USD $296,600 - USD $362,500
Zone D: USD $296,600 - USD $362,500

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. 

Learn more about our efforts to promote inclusion and diversity at block.xyz/inclusion

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.