Product Lead, Point of Sale Ecosystem

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square has a robust suite of Point of Sale products, including those that are free to get started (Square Point of Sale) and those that are premium solutions that are purpose-built for specific industries like restaurants, retail, and services. Powering all these products is a shared point of sale product-platform team called Point of Sale Ecosystem (aka “XPOS”), who builds common features, UI components and technical frameworks that are integrated into every Point of Sale product. This approach helps accelerate development and time-to-launch across the full Point of Sale ecosystem, and allows Square to offer new features and services to sellers in a scalable and efficient way. The Point of Sale Ecosystem team is a key strategic area of investment for Square and serves a role that we view as critical to Square’s success growing upmarket.

As the Product Lead for Point of Sale Ecosystem, you will be part of the leadership team that defines and drives the product and platform strategy for this area. You will directly lead a group of accomplished product managers and partner with a broad group of cross-functional partners and stakeholders across the organization, including at senior leadership level. You’ll draw on your past experiences (both successes & missteps) to bring strong product, platform, and leadership skills to the team, and new points of view to the broader organization.

You Will

  • Develop remarkable platform and product solutions to highly complex problems that enable Square and Square sellers to deliver differentiated and highly personalized customer experiences.
  • Lead and coach a diverse team of strong product managers and help them do their best work across a wide range of complex product and platform problems.
  • Help shape and continually improve the product development process as we continue to grow.
  • Build a deep understanding and empathy for Square’s Point of Sale sellers, as well as with internal teams and mobile developers at Square.
  • Work with your direct PM team, as well as cross-functionally with Design, Engineering, Product Marketing, and Data Science, to set the vision for the Point of Sale Ecosystem area and suite of solutions.
  • Lead your team in defining and executing on a set of product strategies that benefit the Square Point of Sale ecosystem.
  • Represent the team and platform with cross-functional partners, senior company leaders, and key stakeholders across the company in order to influence and align resources and prioritization for strategic initiatives
  • Foster an environment that enables the team to execute quickly while maintaining a high standard for quality, reliability, and remarkability.

Qualifications

You Have

  • 8+ years of product management experience, including experience in large-scale, consumer facing mobile product and platform development.
  • Direct leadership experience managing a team of product managers.
  • Problem Solving: Experience working and delivering on complex data and platform problems with high ambiguity and without a clear answer.
  • Leadership: Experience managing, hiring, and growing a team of product managers.
  • Collaboration: A track record of shipping and iterating on successful platform products that required partnering with and building consensus across multiple teams, organizations, and/or companies, 
  • Platform mindset: Proven experience applying and championing a mobile platform mindset and best practices; able to contribute to and influence highly technical decisions working with senior engineering partners. 
  • Technical: You have strong technical underpinnings, experience with mobile API/SDK development, and are passionate about building high quality experiences with reusable integration points for mobile applications at scale.
  • Communication: Ability to both operate and communicate at a strategic level and dive deep into the technical details and complexity with ease. You can readily communicate highly technical and complex topics to non-technical audiences.
  • Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our customers.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $222,800 - USD $272,300
Zone B: USD $211,600 - USD $258,600
Zone C: USD $200,500 - USD $245,100
Zone D: USD $189,400 - USD $231,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

 

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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