Risk Operations Quality Control Lead

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

We are seeking an experienced Risk Quality Control Leader to join our team. The successful candidate will be responsible for managing and overseeing the quality control process for our risk management operations. The Risk Quality Control team lead will play a key role in ensuring that our risk management practices comply with regulatory standards, meet the needs of our banking partners, and align with the company's overall strategic objectives.


  • Develop, implement and oversee the risk quality control framework and procedures to ensure compliance with regulations and company standards
  • Review risk management practices, identify areas for improvement, and implement changes to increase efficiency and effectiveness
  • Monitor and analyze key risk indicators to identify emerging risks and ensure timely intervention
  • Build, maintain, and refresh testing programs to conduct assessments against established internal policies, procedures, and practices. 
  • Collaborate with other departments to ensure that risk management practices are integrated across the organization
  • Manage and mentor a team of risk quality control analysts across multiple risk verticals
  • Coordinate with internal and external parties as needed
  • Communicate risk management policies and procedures to stakeholders, including senior management


  • Strong analytical and problem-solving skills, with a successful track record of implementing processes that scale
  • Excellent communication skills (written, verbal, presentation, and interpersonal), with an ability to build partnerships and establish rapport and credibility at all levels
  • An ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills
  • Self-motivated/directed
  • Experienced working with technical and non-technical team members.
  • Ability to work in a collaborative, team-oriented environment
  • Proven analytical skills and strategic thinking
  • Strong interpersonal skills with ability to communicate effectively at multiple levels of an organization (verbal and written)
  • Thrive in an ambiguous environment where you are encouraged to build processes that will enable seamless execution of change management initiatives


  • 5 + years of experience in risk management, quality control, or a related field
  • Strong understanding of risk management frameworks, regulatory requirements, and industry best practices
  • 5+ years experience leading individual contributors and managing projects
  • Certification in risk management, quality control, or a related field is a plus

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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