Product Manager, Square Retail

  • Full-time
  • Alternate Location: San Francisco, United States

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

We help Retail businesses of all sizes start, run, and grow their business. We help our customers succeed with an omnichannel solution that includes a dedicated Retail POS across a variety of form factors, specialized workflows, advanced insights, and inclusion in the greater Square ecosystem. Our approach at Square is both customer-focused and data-driven.

As a Product Manager on the Square for Retail team you will drive impact for small businesses in specific sub-verticals using our platform to start, run and grow their business. 

You will define the product strategy, coordinating and completing projects, and optimizing our customers' experience. You will also collaborate with design, product marketing, engineering, analytics, legal, compliance, and sales to ensure the success of this consumer-facing product. A familiarity with developing complex reporting capabilities is helpful but not a necessity. You will collaborate with team members within the organization to ensure that our product provides a remarkable, delightful experience. You will jump into a fast growing product, set the strategy for our future expansion, and see tangible results quickly. 

You will:

  • Define product strategy and improve our customers' experience using a variety of inputs, and clearly articulate rationale behind product decisions

  • Have the ability to be agile and unblock but still navigate operating within a larger company context

  • Develop industry-leading products across mobile, desktop, and native platforms that uniquely serve Square's customers

  • Excel working in complex, detail oriented products but still see the bigger picture

  • Partner with design, product marketing, engineering, analytics, legal, compliance, and sales and lead the end-to-end success of projects from discovery to launch

  • Work alongside highly talented PMs who can help mentor and guide your career growth

  • Flex into new growth areas within Square for Retail's product offering, and conduct discovery and strategic recommendations

  • Operate cross-functionally and build partnerships across the company in delivering excellent products

  • Influence partners throughout Square to align intent, resources, and prioritization


You Have:

  • 4+ years of career experience, including in building software products

  • Experience in, or strong passion for the Retail space

  • Customer empathy and experience shaping product direction and execution based on customer needs

  • Experience driving strategies that shaped the investment portfolio of an organization

  • Experience diving into ambiguous areas and delivering results quickly and reliably

  • Experience aligning stakeholders and executing effectively in a complex organization

  • Natural curiosity and interest in learning new things

  • Excellent prioritization skills and obsession with the details

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500
Zone B: USD $158,900 - USD $194,300
Zone C: USD $150,600 - USD $184,000
Zone D: USD $142,200 - USD $173,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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