About Health

Cash App has grown rapidly to 70+ million users moving billions of dollars daily. To support this, we are building out Health — a Platform organization responsible for product experiences aimed at promoting the health of the increasingly complex Cash App ecosystem. Health works to improve Cash App access for our customers, while limiting access for bad or unauthorized users by detecting and preventing improper use across all of our core product areas. The teams under Health creating these mission critical services and products include Identity, Access, Risk Controls, Disputes, and Support Automation. 

We appreciate broad perspectives, a willingness to dive deep, and a readiness to work collaboratively across many disciplines (including product, design, operations, legal, data science, ML).

About Disputes

The Disputes Team is a cross functional product delivery team within Health, established in June 2022. We are responsible for building Cash App’s customer facing transaction disputes experiences. Our mission is to build lasting trust with customers by making disputes more reliable, scalable, and operationally effective while limiting financial losses. In Disputes we build highly available and scalable, Machine Learning driven products that integrate with the broader Cash App ecosystem to help customers solve their problems. Where we can’t solve a customer’s problem through automation, we provide tools and integrations to hand them over to our team of support advocates.

The team currently consists of server engineers, designers, and product management located in Australia, New Zealand and the United States.

The opportunities to have impact are many, and we know we need to expand the team to support global expansion across many time zones and markets.

As an Engineering Manager, you will build teams, products, and services. You will be responsible for technical architecture, growing the team, ensuring collaboration across a multitude of disciplines and providing support to individuals through your mentorship and leadership skills.

You Will:

• Scope, build, and scale mission-critical products, systems, and services that have an immediate impact on our customers

• Build a world-class team by hiring exceptional talent, coaching and developing engineers, cultivating pragmatic engineering decision-making, and leveraging your technical expertise to constantly raise the bar

• Define your team’s vision and roadmap by thoroughly understanding your customers’ needs in collaboration with product management, design, data science, and adjacent engineering teams

• Collaborate with leaders across product management, design, data science, and adjacent engineering teams to shape strategy across the organization and company

You have:

• 8+ years working on complex systems and delivering quality software
• 2+ years experience directly managing engineers (including providing mentorship, feedback, and investing in the career growth of your team members)
• Boundless curiosity, persistence and a desire to get things done
• A track record of healthy collaboration with product managers, engineers, and other engineering managers on developing roadmaps and executing against them

Technologies we use and teach:

• Java, Kotlin
• HTTP, JSON, gRPC, Protocol Buffers
• MySQL, Hibernate, DynamoDB
• Kafka and event-driven architecture
• SignalFX, DataDog
• AWS, Kubernetes

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $222,800 - USD $272,300
Zone B: USD $211,600 - USD $258,600
Zone C: USD $200,500 - USD $245,100
Zone D: USD $189,400 - USD $231,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.