Technical Program Manager, Hardware Operations

  • Full-time

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

As a Technical Program Manager on the Bitcoin Hardware Operations team, you will be responsible for designing, setting up, and managing manufacturing processes and quality controls across the supply chain for both the Bitcoin Wallet and Mining programs. You will take the lead in driving technical, operational, and quality related initiatives that ensure our supply chain is robust and our quality is exceptional. In this role you will flex amongst quality engineering, supplier quality engineering, manufacturing/sustaining engineering, and field failure analysis work. You will collaborate with internal teams to define product requirements and then work with external partners to implement processes and controls that ensure quality standards are met. You will also work with the cross functional team to understand field performance, conduct root cause analysis, and drive improvement activities in the factories. You will drive quality/manufacturing engineering projects that require technical problem solving and data analysis. In this role you will work with various engineering, operations, and product management partners throughout the product lifecycle. You will report to the Operations Lead.


You will:

  • Take the lead in understanding manufacturing/quality risks across the supply chain and prioritizing work to mitigate them
  • Work with engineering from early stages in the design process to ensure that products are designed for manufacturability (DFM/DFA)
  • Define (and refine) manufacturing/quality requirements throughout NPI and Sustaining phases
  • Support field quality investigations, risk assessment, and data analysis
  • Conduct data analysis (yield, IQC, ORT, IPQC, etc..) on production and quality metrics
  • Conduct product audits (i.e. CET) to ensure adherence to product specifications
  • Review and summarize data reports for cross-functional distribution
  • Drive root-cause analysis and process studies in the case of quality excursions 
  • Willingness to travel both domestically and internationally, 15% - 20% 


You have:

  • Bachelor’s degree (ME/EE preferred) 
  • Minimum 8 years of experience in new product development, manufacturing, and/or quality management 
  • Experience with external vendor management
  • Expertise in manufacturing and quality control best practices
  • Familiarity with process validation requirements
  • Solid communication skills and team player attitude to establish good working relationships within Engineering and Operations
  • Basic statistical analysis skills
  • Willingness to be flexible within the Hardware Operations team; support functions outside of TPM if need be.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $222,800 - USD $272,300
Zone B: USD $222,800 - USD $272,300
Zone C: USD $222,800 - USD $272,300
Zone D: USD $222,800 - USD $272,300

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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