Demand & Supply Workforce Planner

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at

Job Description

As Afterpay’s Demand & Supply Workforce Planner, you will be reporting directly to the Workforce Planning Manager, as part of the Global Workforce Management Team.

You’ll be Providing ongoing support through expert knowledge and experience of workforce planning to a developing team of workforce planners and real time analyst’s  to become a best in class workforce management solution for a global financial service brand. 

This role will be integral in ensuring the ongoing success of our people’s ability to deliver to the needs of our customers.  

This role is responsible for:

  • Vendor Management
  • Forecasting and Planning
  • Relationship Management
  • Budget Tracking
  • Risk Analysis
  • Resource Coordination
  • Report Development
  • Invoice Reconciliation

A brief summary of responsibilities include:

  • Management of 3 month, and 12 month demand and capacity planning internally and with vendors globally.
  • Providing modeling recommendations based on scenario planning  to internal and external stakeholders.
  • Planning staffing solutions according to customer demand data, budgets and operational needs.
  • Rolling monthly resource and capacity planning for negotiation with vendor.
  • Stakeholder management including operational management team, vendors, and internal technology and finance teams.
  • Monthly invoice reconciliation and tracking against agreed headcounts.


We are much more than our job descriptions - we are our energy, our ideas, our everyday drive. Here’s where you will begin….

  • The global nature of our team may require this role to work flexibly from time to time in order to connect to colleagues who operate in North America, and the UK.
  • Build awesome relationships, so that you have a platform of trust when it comes to advising and consulting with key stakeholders including both Executive and Operational.
  • Use your advanced data and analytical skills, so that you can quickly create stories out of the numbers to provide strategic frameworks and plans when it comes to forecasting and gap analysis.
  • Understand people attrition, and business growth across multiple global operations centres and use your expertise to drive best in class onboarding and offboarding frameworks.
  • Drive and deliver Short to long term staffing plans within the contact centre.


  • Someone with 3+ years working in a high performing, fast-paced workforce or resource operations.
  • Strong analytical and quantitative skills with a high level of proficiency in Excel or other data analysis tools.
  • You will have a passion for developing and leading the implementation of innovative and sound strategic workforce plans and rosters within a large complex organisation.
  • Your head will be abuzz with things we should be doing – workforce planning methodology, expertise in WFP scheduling software and a working knowledge of outbound modelling.
  • You will feel right at home in a fast paced and agile environment, where you implement and deliver a plan to a high standard.
  • You follow through, you show up, and make it happen, fast.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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