Tax Operations Lead

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at

Job Description

Job Description

Cash App is offering a better way to file your taxes as an alternative to traditional online DIY tax preparation systems. As the lead of our Tax Product Specialist team, you will be responsible for overseeing and implementing the process that transforms federal and state tax forms, schedules, and regulations into our software. As a subject matter expert in tax, you will partner with our engineering and product teams to build tax software that is a joy to use while ensuring accuracy. Additionally, you will collaborate with our customer care organization and quality assurance teams, ensuring correct product behavior and accuracy.

This position is ideal for a seasoned leader in the DIY tax software industry who is looking to have a significant impact on shaping and improving a tax product that is accessed by millions of users, as part of a rapidly growing software company. 

You will:

  • Lead and mentor the Tax Product Specialist team fostering a collaborative and innovative work environment. Set clear goals and provide guidance to team members, empowering them to excel in their roles.
  • As a subject matter expert in individual federal and state tax situations, be responsible for analyzing and interpreting the most recent tax laws and regulations. Your insights will shape the implementation of tax-related features within our software.
  • Collaborate closely with our engineering and product teams to transform product designs into a fully functional tax software product. Ensure accurate implementation of tax-related features and functionalities, covering a wide range of supported scenarios.
  • Stay up-to-date with the latest trends and innovations in the tax industry. Proactively identify opportunities for product improvement and enhancement based on industry developments and user feedback.
  • Work directly with our customer care organization developing processes and procedures that ensure they can address and resolve product-related issues reported by our filers.



You have: 

  • Prior managerial experience in the tax software industry 
  • Demonstrated good judgment and intuition
  • Effective and clear communication skills (written and verbal)
  • A methodical nature, characterized by a high level of organization and attention to detail, allowing me to work with precision and accuracy.
  • A Bachelor's degree in a related field required
  • An Enrolled Agent certification, a preferred qualification for the role
  • Contagious passion for tax
  • Experience with technical concepts and working closely with engineers

Technologies we use:

  • Google Suite 
  • Jira
  • Adobe Acrobat Pro
  • Github
  • Java
  • Okta
  • Salesforce

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500
Zone B: USD $155,600 - USD $190,200
Zone C: USD $147,200 - USD $180,000
Zone D: USD $138,900 - USD $169,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 
  • Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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