Brokerage Ops Specialist

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at

Job Description

We've recently introduced Cash App Investing and now you can instantly buy stock in your favorite companies with as little as $1 using our free fractional trading feature! We're looking for a world class talent to join our broker-dealer subsidiary, Cash App Investing LLC. The ideal candidate for this role is someone who has deep experience in brokerage operations.

You will:

  • This role reports to a brokerage operations accounts lead.
  • Provide subject matter expertise on strategic initiatives related to brokerage functions.
  • Document standard operating procedures and job aids and update as needed.
  • Identify areas for process improvement and work toward implementation with respective teams.
  • Willing to work and get comfortable with ambiguity in a fast paced environment.
  • Works closely with peers to provide support in functional areas of operation and provides feedback
  • Completes daily brokerage operations tasks in best practice with firm written supervisory procedures and operational processes.
  • Reviews and actions accounts in accordance with firm policy and procedure.
  • Collaborates with lead, peers, and cross functional teams to identify areas of opportunity and risks.
  • Performs daily operational processing functions and maintains records in accordance with firms Written Supervisory Procedures.
  • High-level understanding of SEC / FINRA regulations that pertain to the subject matter.
  • Collaborates with engineering, support, and product teams to facilitate improvements and increase efficiency within the current back office structure for the broker-dealer’s risk operation.


You have:

  • 5+ years of experience in brokerage operations.
  • FINRA Licenses: Series 7 & 63 required. 
  • Brokerage operations generalist, you have worked in various functions of a brokerage operations team which may include accounts, risk, fraud, trading, etc.
  • Functional experience with Looker / Tableau or other data analytics tools.
  • Technical experience scaling processes or managing projects.
  • Knowledge and respect for SEC/FINRA regulatory and compliance rules and regulations.  
  • Highly organized and detail oriented.
  • Team player and willing to jump in and help others on a regular basis.
  • Someone who thrives in a highly collaborative and fast-paced environment.
  • Well versed in collaborating with peer disciplines such as Product, Engineering, Data Science, Compliance etc
  • Excellent verbal and written communication skills.
  • A passion for our mission of economic empowerment through serving the underserved 

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $94,400 - USD $115,400
Zone B: USD $87,800 - USD $107,400
Zone C: USD $80,300 - USD $98,100
Zone D: USD $70,800 - USD $86,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 
  • Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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